Customer Success Manager

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LumApps

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

Gegründet 2015

☁️ SaaS

👥 HR Tech

🤝 B2B

💰 Private Equity Round - LumApps im 2025-07

SaaS • HR Tech • B2B

LumApps ist eine Employee Experience Plattform, die eine cloudbasierte Intranet- und Kommunikationslösung bietet, um Organisationen dabei zu helfen, Mitarbeiter über personalisierte Inhalte, interne Kommunikation und Kollaborationstools zu verbinden, zu engagieren und zu stärken. Das Unternehmen bietet ein SaaS-Produkt an, das von Unternehmen genutzt wird, um Onboarding, Schulungen, interne Mobilität und personalisierte Mitarbeiterreisen zu verwalten, mit dem Ziel, das Engagement, die Zugehörigkeit und die Produktivität innerhalb verteilter Belegschaften zu verbessern.

Beschreibung

• Be the voice of your customers. • Manage a large portfolio of accounts post implementation, focusing on growing adoption, ensuring retention, expansion and satisfaction. • Leverage our data on customers in your portfolio to determine which customers to prioritize and proactively reach out to address their issues. • Partner with customers to understand their strategic goals, priorities, and desired business outcomes. • Work with them to build and execute on a success plan and key performance indicators. • Provide coaching and best practices to improve the adoption of Beekeeper and expand usage into new use cases • Interact and engage with customers on all levels (incl. VPs and Directors) and different personas (Comms, HR, IT, Operations, Frontline) • Work closely with your Account Manager counterpart to develop a joint success plan for your customers and identify expansion opportunities within your customer portfolio. • Drive accountability for deliverables internally and among customer teams to create a sense of ownership and get things done. • Collaborate cross-functionally with Sales, Product, Engineering, Marketing, and Operations to address your customers’ needs. • Contribute continuously to the overall improvement of internal processes

🎯 Anforderungen

• Outstanding written and verbal communication and in-person presentation skills • Native / Bilingual proficiency in written and spoken German is a must. • A learning mindset: you’re curious, adaptable and always strive to improve • Solution oriented mindset, highly-organized, and possessing a structured approach to resolving complex issues • Your obsessed with driving customer outcomes and think frontline first • Taking initiative and having a hands-on mentality • Positive and constructive attitude, passionate about customer success and energized by helping others • Strong relationship-building skills, consulting skills and technical curiosity • Ability to manage a customer portfolio and effectively prioritize your time based on customer needs, business goals and opportunities • Ability to handle difficult customer situations and set expectations • Bonus points : B2B experience working in Customer Success, Consulting, Project Management or Account Management in a SaaS context • Experience in change- and project management • Experience with discovery and questioning techniques • Technical understanding of SaaS landscape • Basic technical understanding of integrations / APIs • Experience in conducting in-person or online workshops

🏖️ Vorteile

• Hybrid work model – 2/3 days at the office • 26 days of annual leave • Private medical insurance — covered for you and partially for your partner/family • Afterworks, team celebrations & seasonal parties • Equipment • Creative allowance