Associate Director, Quantitative Research

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M3 USA

WebsiteLinkedInAlle Stellen

201 - 500 Mitarbeiter

Gegründet 2000

🏥 Gesundheitswesen

💼 Beratung

⚕️ Krankenversicherung

Healthcare • Consulting • Healthcare Insurance

M3 USA ist ein Unternehmen, das auf die Bereitstellung von Marktforschung, Recruiting und Promotionslösungen für die Gesundheitsbranche spezialisiert ist. Der Fokus liegt darauf, Gesundheitsfachkräfte – insbesondere Ärztinnen und Ärzte – mit Tools und Ressourcen zu verbinden, die die medizinische Praxis verbessern. Durch eine Vielzahl von Services, darunter qualitative und quantitative Marktforschung, Multichannel-Promotion, Healthcare-Recruiting und klinische Studien, unterstützt M3 USA die Life-Sciences-Industrie, indem Gesundheitsprofis informiert bleiben und optimale Versorgung bieten können. Als Tochtergesellschaft von M3 Inc. arbeitet M3 USA mit führenden Pharmaunternehmen zusammen und bietet umfangreiche Research-Fähigkeiten in Europa und den USA. Das Unternehmen ist bekannt für datengetriebene Insights und den Aufbau von Netzwerken innerhalb der Healthcare-Community.

Beschreibung

• Manage, mentor, appraise and develop team members, monitoring team KPI’s and workload distribution. • Responsible for providing guidance and mentoring members of the operations team. • Responsible for managing project escalations to ensure the project is completed on time and within budget. • Partner with internal stakeholders to address issues and improve performance on research projects. • Work closely with senior management to adapt, develop and initiate processes, procedures, and system enhancements. • Investigate and manage project escalations. • Ensure the project is completed on time and to the satisfaction of the client. • Monitor productivity and quality of data collection of their team’s projects. • Oversee the billing process of the team, and ensuring projects end with expected profitability. • Support the development and implementation of best practices and policies for client service. • Execute client service improvement plans on allocated accounts, ensuring collaboration with sales and other members of the team, and providing a consistent and solution-oriented approach across each touch point of the client journey. • Oversee the training of any new team members, as well as the training needs of current employees. • Responsible for approving annual leave, expense reports, and quarterly reviews of their direct reports.

🎯 Anforderungen

• Bachelor’s degree or equivalent work experience preferred • 5+ years of experience in Market Research • 3+ years of project management experience • Experience in healthcare focused Market Research preferred • Minimum of 1 year of experience managing employees preferred • Experience with complex market research projects which could include programming, intricate sampling, international, translations, patients, or patient referrals (preferred) • Be a self-motivated individual with exceptional time management, organizational skills and attention to detail. • Able to work well meet deadlines and under pressure. • Have exceptional written and verbal communication skills. • Have strong Microsoft Office skills including Excel, Outlook, and Word. • Have well-developed analytical and problem-solving skills. • Have the ability to work autonomously and in a team environment to successfully meet departmental objectives.

🏖️ Vorteile

• 25 days annual leave • Participation in an annual bonus scheme linked to the profitability of the business • Pension 4%/4% employee/employer contributions of qualifying earnings • Company’s medical cash plan. As part of the cash plan you have access to subsidised gym membership and a staff discount scheme • Cycle scheme