2nd Level ITSM Support Engineer

vor 17 Tagen

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Matrix42

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IT Service Management • SaaS • Enterprise

Matrix42 ist ein führender Anbieter integrierter IT-Service-Management-(ITSM)-Lösungen und spezialisiert auf die Automatisierung und Optimierung von IT- und Enterprise‑Serviceprozessen. Das Produktspektrum umfasst IT Asset Management, Software Asset Management, Endpoint‑Management und Identity Governance – alles darauf ausgelegt, die operative Effizienz und Sicherheit in Unternehmen zu erhöhen. Ziel von Matrix42 ist es, den IT-Betrieb zu vereinfachen, Kosten zu senken und die Endnutzererfahrung durch innovative Technologien und intelligente Automatisierung zu verbessern.

501 - 1000 Mitarbeiter

☁️ SaaS

🏢 Unternehmen

Beschreibung

• Support our customers in the ESM environment • Network management • Act as first contact for technical support, resolving incidents efficiently • Troubleshoot issues in your solution area, escalating complex cases • Communicate effectively with customers and partners on issue status and resolution • Document solutions and contribute to the knowledge base • Work closely with Cloud, Services, Engineering and other internal teams • Support process improvements • Coordinate or escalate major incidents when needed

🎯 Anforderungen

• Degree in IT, Computer Science, or related field • Previous experience from working in the technical support • Very good knowledge of IT infrastructure, SQL Server/Databases, Active Directory and Cloud services (like Microsoft Azure) • Experience with cloud troubleshooting and ITSM tools (e.g., Matrix42 solutions) • Familiarity with ITIL principles • Strong problem-solving and communication skills • Business German level, Fluent in English • Able to manage multiple tasks in a dynamic environment

🏖️ Vorteile

• Learning & Development Opportunities - Up to 6 additional days off for personal or professional development • One Social Day for you to assist in social settings or attend events that help improve our environment • Bicycle leasing, the contract, and insurance will run through us • The possibility to choose an additional benefit that works for you either a fitness membership, job ticket, retirement plan, or a monetary bonus • And many more... ask us about it!