Senior Manager, Customer Operations

🕒 vor 3 Monaten

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $105.000 - $156.500 / Jahr

⏰ Vollzeit

🟠 Senior

⚙️ Operations

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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May Mobility

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 2017

🚗 Transport

🤖 Künstliche Intelligenz

Transport • Artificial Intelligence

May Mobility ist ein Pionier in der Entwicklung autonomer Fahrzeugtechnologie und Transportlösungen. Das Unternehmen konzentriert sich auf die Schaffung sicherer, zuverlässiger und zugänglicher öffentlicher Verkehrsoptionen durch den Einsatz fahrerloser Shuttles in städtischen Gebieten. Ihre Lösungen zielen darauf ab, die urbane Mobilität zu verbessern, Verkehrsstaus zu reduzieren und umweltfreundliche Transportalternativen anzubieten. Mit einem starken Fokus auf die Sicherheit von Fußgängern und Fahrgästen integriert sich die Technologie von May Mobility nahtlos in die bestehende städtische Infrastruktur, um eine neue Vision des öffentlichen Nahverkehrs zu bieten.

Beschreibung

• Ensure that operations follow rigorous safety guidelines; continuously develop a culture of safety that is beyond reproach • Design and lead the implementation of scalable operational frameworks, protocols, and advanced performance reporting across multiple locations to systematically improve outcomes. • Cultivate a high-performance, inclusive work environment, embody May Mobility values, and mentor and develop emerging leaders to establish a robust talent pipeline. • Responsible for meeting financial goals and aligning spending with the operating budget across sites • Ensure exceptional service for both customers and passengers • Escalate technical and operational issues and advocate for safe solutions for sites • Maintain thorough knowledge of current products and services to effectively influence and align stakeholders on operational strategies. • Create and maintain consistent documented processes for all sites, and oversee execution of those processes • Drive performance while maintaining safety and user experience • Lead cross-functional initiatives to optimize end-to-end operational processes, ensuring multi-regional consistency and the adoption of best practices • Serve as communication pipeline between site staff and other key stakeholders • Develop and implement operational forecasting models to ensure optimal resource allocation and proactive site-level planning. • Drive alignment across teams. • Work closely with other leaders to ensure consistent processes and sharing of best practices

🎯 Anforderungen

• Excellent verbal and written communication skills • At least 7 years of relevant experience • Proven experience building, training, coaching and managing small, highly-effective teams • Associates degree or higher in Business, Technical Operations, or related degree • Proven track record as a formal people leader in a fast adapting and customer-focused environment • Proven experience making judgment calls in ambiguous situations • Previous experience developing processes and managing projects • Proven change management experience • Prior experience in an operations or logistics background • Working knowledge of Google Suite, Slack, and Atlassian products

🏖️ Vorteile

• Comprehensive healthcare suite including medical, dental, vision, life, and disability plans. Domestic partners who have been residing together at least one year are also eligible to participate. • Health Savings and Flexible Spending Healthcare and Dependent Care Accounts available. • Rich retirement benefits, including an immediately vested employer safe harbor match. • Generous paid parental leave as well as a phased return to work. • Flexible vacation policy in addition to paid company holidays. • Total Wellness Program providing numerous resources for overall wellbeing