Director, SaaS Implementation – Service Delivery

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MediSpend

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

🤝 B2B

📋 Compliance

⚕️ Krankenversicherung

B2B • Compliance • Healthcare Insurance

MediSpend ist ein führender Anbieter von Compliance-Lösungen, die speziell für Life-Sciences-Unternehmen entwickelt wurden. Mit dem Schwerpunkt auf der Erhöhung der Transparenz und der Minimierung von Risiken bietet MediSpend eine umfassende Suite von End-to-End-Lösungen an, die Compliance-Prozesse in ganzen Organisationen rationalisieren. Zu den Angeboten gehören u. a. HCP-Engagement, KOL-Management, Datenmanagement, Transparenzberichterstattung und Due Diligence von Drittanbietern. Durch die Bereitstellung von Echtzeit-Datenanalysen und einer zentralisierten Ansicht der Compliance-Daten ermöglicht MediSpend den Stakeholdern, Risiken zu identifizieren und strategische Initiativen effektiv umzusetzen. Das Unternehmen befähigt Life-Sciences-Einheiten, ihr Geschäft auszubauen und gleichzeitig die Einhaltung diverser globaler Berichtspflichten, wie dem Sunshine Act und Open Payments in den USA, zu gewährleisten.

Beschreibung

• Own and continuously refine the Commercial Compliance implementation methodology. • Establish standardized governance frameworks including: • Steering committee structures • RAID management processes • Milestone gating and scope controls • Release readiness standards • Ensure alignment of implementation timelines with contractual scope and regulatory obligations. • Drive consistency across implementations. • Lead, mentor, and develop Implementation Leads, Project Managers, and functional configuration specialists. • Define clear role expectations, accountability models, and performance standards. • Conduct workforce planning and resource allocation to support bookings growth. • Identify skill gaps and build structured enablement programs. • Partner with leadership on hiring plans aligned to growth and risk mitigation strategy. • Establish and monitor delivery KPIs, including: • On-time project completion • Budget adherence • Time-to-go-live • Resource utilization • Post-go-live stabilization metrics • Replace manual tracking with scalable reporting dashboards. • Provide executive-level reporting to Commercial Compliance leadership. • Serve as executive escalation point for high-risk or complex enterprise implementations. • Participate in strategic client meetings and executive governance sessions. • Drive remediation plans for at-risk projects. • Ensure smooth transition from implementation to Customer Success and Managed Services. • Partner with Product Management to align implementation readiness with product roadmap and regulatory updates. • Collaborate with Engineering to manage integration timelines, defect prioritization, and release planning. • Work closely with Customer Success to ensure adoption and post-go-live stabilization. • Align with Sales on realistic scoping, pre-sale solutioning, and delivery commitments. • Oversee integrations including ERP, Concur, CRM, S2P systems, and HCP master data sources. • Ensure consistent data migration, validation, and reconciliation practices. • Drive quality assurance standards across configuration and development enhancements. • Maintain alignment between Transparency and Stakeholder Engagement modules for seamless data flow. • Develop and maintain implementation playbooks, templates, and documentation. • Establish structured change management processes. • Identify automation opportunities to increase scalability. • Lead post-mortem reviews and continuous improvement initiatives.

🎯 Anforderungen

• 10+ years of experience in SaaS implementation, product delivery, or professional services leadership. • 5+ years of people leadership experience managing managers and cross-functional teams. • Proven success leading enterprise implementations in regulated industries. • Strong knowledge of life sciences commercial compliance (e.g., CMS Open Payments, EFPIA, FMV governance, HCP engagement frameworks) preferred. • Experience overseeing system integrations and data migrations in cloud-based environments. • Bachelor’s degree required; PMP or equivalent certification preferred.

🏖️ Vorteile

• Merit-based compensation – Competitive base salary plus bonus • Work from anywhere – Roles are open to candidates located anywhere in the US (United States) • Unlimited PTO (Paid Time Off), including Paid Holidays and Sick Leave • 401k+ Match • Comprehensive health, dental, and vision insurance • Paid Parental Leave • Health and wellness perks including life & disability insurance, healthcare funding options like FSAs (Flexible Spending Accounts) and HSAs (Health Savings Account), Dependent Care, an EAP (Employee Assistance Program) program, discounts, Learning and Development