Project Manager, Cable Testing and Diagnostics

🕒 vor 8 Monaten

🇺🇸 Vereinigte Staaten – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

👷‍♀️ Projektmanager

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Megger

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 1888

⚡ Energie

🔧 Hardware

📡 Telekommunikation

Energy • Hardware • Telecommunications

Megger ist ein führender Anbieter von elektrischen Prüfgeräten und Lösungen und spezialisiert sich auf Produkte für verschiedene Sektoren der Stromindustrie. Ihr Angebot umfasst Fehlerortung in Kabeln, Prüfgeräte für die elektrische Isolierung, Diagnostik- und Überwachungsgeräte für Elektrofahrzeuge und Systeme für erneuerbare Energien. Mit einem starken Fokus auf die Verbesserung der Netzleistung durch datengestützte Einblicke integriert Megger fortschrittliche Technologien wie akustische Bildgebung, um elektrische Teilentladungen und andere potenzielle Gefahren zu erkennen und so ein langlebiges und nachhaltiges Infrastrukturmanagement zu erleichtern.

Beschreibung

• Serve as the bridge between the customer and technical teams, providing hands-on support, troubleshooting, and guidance • Assist customer specification for cable van products and maintain the cable van production schedule • Communicate with customers from project inception to implementation and foster long-term relationships • Lead onboarding process for new customers and ensure seamless transition from sales to product implementation • Work closely with clients to understand unique needs, customize product configurations, and provide training and ongoing support • Act as primary point of contact throughout product lifecycle; address inquiries and proactively troubleshoot issues • Build and maintain strong, long-lasting relationships with key stakeholders at customer organizations • Work with product development team to implement customer-specific requirements and provide customer feedback to improve products • Assist customers with product configuration adjustments as needs evolve • Drive customer retention, identify upsell opportunities, and support the renewal process • Advocate for customer needs in product strategy meetings and foster a customer-first culture • Track and analyze customer metrics (product usage, support tickets, satisfaction surveys) and provide regular reports to management

🎯 Anforderungen

• Bachelor’s degree in business, engineering, or a related field (or equivalent experience) • Proven experience (3+ years) in a project manager or account management role, ideally with custom or complex product systems • CAPM/PMP • Strong understanding of technical products and ability to explain complex concepts to non-technical stakeholders (including partial discharge (PD) testing, Very Low Frequency (VLF) Testing, Tan Delta, and cable fault location) • Proven experience managing large-scale projects exceeding $1M in revenue within the electric utility and electrical manufacturing industries • Experience with underground cable testing, diagnostic projects, and field knowledge of cable testing for North America (desired) • Excellent communication and interpersonal skills • Highly organized with the ability to manage multiple projects simultaneously and prioritize effectively • Strong problem-solving skills and ability to think critically under pressure • Experience with CRM software and customer success tools • Ability to work independently and collaborate cross-functionally with sales, product, and engineering teams • A passion for helping customers achieve their project goals and ensuring a positive product experience