Senior Manager – Relationship Management

🕒 vor 19 Tagen

🏄 California, New York, +1 weitere Bundesländer – Remote

🏄 California – Remote 🗽 New York – Remote 🌲 Oregon – Remote

💵 $198.700 - $248.400 / Jahr

⏰ Vollzeit

🟠 Senior

👔 Manager

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Mercury

WebsiteLinkedInAlle Stellen

201 - 500 Mitarbeiter

Gegründet 2019

💳 Fintech

💸 Finanzen

☁️ SaaS

Fintech • Finance • SaaS

Mercury ist ein Finanztechnologieunternehmen, das Online-Geschäftsbankdienstleistungen anbietet, obwohl es selbst keine Bank ist. Es arbeitet mit FDIC-versicherten Banken wie Choice Financial Group, Column N. A. und Evolve Bank & Trust zusammen, um Bankdienstleistungen anzubieten. Mercury hat das Ziel, finanzielle Abläufe für Startups und Unternehmen zu vereinfachen, indem es eine Reihe von Dienstleistungen wie Giro- und Sparkonten, Treasury Management, Firmenkarten, Ausgabenmanagement, Rechnungsstellung und Buchhaltungsautomatismen anbietet. Die Plattform ist darauf ausgelegt, verschiedene Bankaufgaben zu optimieren und finanzielle Arbeitsabläufe durch Funktionen wie Betrugsüberwachung und Kontosicherheit zu verbessern. Zudem bietet sie Investitionsmöglichkeiten über das Mercury Treasury-Produkt und Unterstützung für Startups durch die Mercury Raise-Plattform an.

Beschreibung

• Put customers first: Make sure your team's work starts and ends with the customer. Growth that erodes trust isn't growth. You're building a team that earns the right to expand relationships, not one that just chases numbers. • Lead and coach your team: Run regular 1:1s, business reviews and deal reviews. Give direct, honest feedback. Help each person on your team get meaningfully better at their job. • Drive expansion revenue: Own your team's commercial targets across product attach, upsell, and wallet share growth. Know which accounts to push and when. • Use technology to scale: Identify where AI and automation can take operational work off your team's plate so they spend more time talking to customers. Build native automations, design AI-forward workflows, and partner with RevOps and Engineering to push the limits of what your team can do with fewer manual processes. • Stay nimble and test constantly: Run small experiments to find signal. Test messaging, segmentation, cadence, and channels. Look at the data, learn fast, and adjust. The competitive landscape shifts regularly, and your team's approach needs to shift with it. • Work cross-functionally: Translate what you're hearing from customers into something Product, Operations, Marketing, and Compliance can act on.

🎯 Anforderungen

• 8+ years in account management, customer success or expansion sales with commercial ownership, with at least 3 years managing a revenue-owning team. • A track record of running experiments and iterating quickly in a fast-moving, competitive environment. • Strong coaching instincts. You've hired and developed reps, and you can point to people whose careers you've shaped. • AI fluency is a must. You should have real experience automating processes and leveraging data to make your team more effective. We're not looking for someone who configures off-the-shelf tools. We want someone scrappy who builds native automations and is always looking for ways to do more with less. • Demonstrated ability to gain trust and buy-in from a team, especially in a fast-paced environment where things are still being figured out. • Experience building relationships with key stakeholders and customers. You're comfortable networking, representing the team at events, and developing the kind of rapport that turns customers into advocates.

🏖️ Vorteile

• base salary • equity (stock options/RSUs)