Senior Product Designer – Disputes

🕒 vor 1 Monat

🌐 Vereinigte Staaten, Kanada – Remote

🇺🇸 Vereinigte Staaten – Remote 🇨🇦 Kanada – Remote

🏄 California, New York, +1 weitere Bundesländer – Remote

🏄 California – Remote 🗽 New York – Remote 🌲 Oregon – Remote

💵 $157.400 - $196.700 / Jahr

⏰ Vollzeit

🟠 Senior

🎨 Produktdesigner (UI/UX)

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Mercury

WebsiteLinkedInAlle Stellen

201 - 500 Mitarbeiter

Gegründet 2019

💳 Fintech

💸 Finanzen

☁️ SaaS

Fintech • Finance • SaaS

Mercury ist ein Finanztechnologieunternehmen, das Online-Geschäftsbankdienstleistungen anbietet, obwohl es selbst keine Bank ist. Es arbeitet mit FDIC-versicherten Banken wie Choice Financial Group, Column N. A. und Evolve Bank & Trust zusammen, um Bankdienstleistungen anzubieten. Mercury hat das Ziel, finanzielle Abläufe für Startups und Unternehmen zu vereinfachen, indem es eine Reihe von Dienstleistungen wie Giro- und Sparkonten, Treasury Management, Firmenkarten, Ausgabenmanagement, Rechnungsstellung und Buchhaltungsautomatismen anbietet. Die Plattform ist darauf ausgelegt, verschiedene Bankaufgaben zu optimieren und finanzielle Arbeitsabläufe durch Funktionen wie Betrugsüberwachung und Kontosicherheit zu verbessern. Zudem bietet sie Investitionsmöglichkeiten über das Mercury Treasury-Produkt und Unterstützung für Startups durch die Mercury Raise-Plattform an.

Beschreibung

• Own the design of dispute experiences across Business Banking, Personal Banking, and multiple payment rails. • Design cohesive journeys spanning customer experiences, investigator tooling, communications, and operational systems. • Use service design and systems thinking to improve the dispute experience from beginning to resolution and beyond. • Transform regulatory, operational, and technical complexity into experiences that feel intuitive, trustworthy, and easy to navigate. • Design workflows that help investigators make high-quality decisions efficiently and confidently. • Balance customer needs, business requirements, and compliance obligations in a high-stakes environment. • Create experiences that reduce uncertainty, increase transparency, and build confidence during some of the most stressful moments customers have with their finances. • Advocate for customer needs while navigating operational and regulatory constraints. • Ensure experiences feel clear, fair, and human, even when outcomes are not always what customers hope for. • Partner closely with Product, Engineering, Operations, Compliance, and Strategy to shape big picture thinking and uncover new opportunities. • Ground decisions in research, customer insights, and first-principles thinking. • Raise the bar for service design, systems thinking, and product craft across Mercury.

🎯 Anforderungen

• Have 4+ years of product design experience, including ownership of end-to-end projects in complex domains. • Have experience designing sophisticated workflows, systems, or service experiences that unfold across multiple touchpoints. • Demonstrate strong systems thinking and can understand how decisions in one part of a product affect the broader ecosystem. • Have exceptional interaction design and visual design craft, with a portfolio that shows both clarity of thinking and quality of execution. • Are deeply curious and consistently seek to understand the underlying problem rather than simply executing requirements. • Have experience designing customer-facing experiences, internal tooling, or ideally both. • Understand how to balance customer needs, operational realities, technical constraints, and business requirements. • Ground your decisions in research and actively seek out customer and operational insights. • Thrive in highly collaborative environments and can influence across Product, Engineering, Operations, Compliance, and Support. • Are comfortable navigating ambiguity and making progress in spaces where there are rarely perfect answers.

🏖️ Vorteile

• base salary • equity (stock options/RSUs)