Problem Manager

🕒 vor 27 Tagen

🇺🇸 Vereinigte Staaten – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

👔 Manager

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

👻 Geisterscore 10%

Was es bedeutet: wie wahrscheinlich diese Stelle offen bleibt, ohne dass aktiv eingestellt wird.So liest du es: 60 % oder höher heißt, wir halten das für einen Geisterjob. Niedrigere Werte sind weniger bedenklich.Wie wir werten: Dauer offen, Neuveröffentlichungen, offene Stellen vs Teamgröße, wie schnell Stellen geschlossen werden, und ob ein Gehalt angegeben ist.Hinweis: eine Schätzung aus öffentlichen Daten, kein Urteil über das Unternehmen. Echte Stellen können hoch punkten, nutze es also als Hinweis, nicht als Fakt.

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Lebenslauf hochladen

FORTNA

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

📦 Logistik

🚗 Transport

🛍️ eCommerce

💰 Private Equity Round im 2019-03

Logistics • Transport • eCommerce

FORTNA ist ein Unternehmen, das sich auf die Optimierung, Gestaltung und Automatisierung von Lagern spezialisiert hat. Es nutzt proprietäre Prozesse, Werkzeuge und Algorithmen, um Lösungen zu entwerfen und bereitzustellen, die die am besten geeigneten Automatisierungstechnologien und intelligente Software für den Betrieb von Lieferketten integrieren. Durch die Fokussierung auf einzigartige Branchenherausforderungen bietet FORTNA umfassende und datengetriebene Lösungen, die darauf abzielen, die Betriebseffizienz und Rentabilität in verschiedenen Sektoren zu verbessern.

Beschreibung

• Own and manage the end-to-end Problem Management process for recurring, major, complex, and high-business-impact incidents • Identify incident patterns and determine when formal root cause investigation is required • Lead structured Root Cause Analysis using methods such as 5 Whys, Fishbone/Ishikawa, Fault Tree Analysis, Pareto, FMEA, or Kepner-Tregoe • Facilitate cross-functional RCA sessions with Engineering, QA, Infrastructure, and Operations • Maintain Problem Records and Known Error Database entries • Prioritize problems by customer impact, operational risk, frequency, severity, downtime, and recurrence likelihood • Develop, assign, track, and validate Corrective and Preventive Action plans • Identify systemic issues, escalate significant risks, and report on major problems and root-cause trends • Lead investigations across WES/WCS integrations with WMS, ERP, PLCs, robotics, conveyors, AS/RS, AMRs, and related automation technologies • Analyze order, task, routing, equipment, controls, communication, latency, messaging, synchronization, and equipment-behavior failures • Partner with Software and Controls Engineering to determine underlying causes • Develop technical workarounds and Known Error documentation • Partner with Incident Managers and Technical Support during active incidents • Participate in incident bridges and executive/customer escalations as technical problem-resolution owner • Coordinate post-incident reviews and lead post-mortem and lessons-learned sessions • Review changes and releases for known-problem fixes and operational risk • Coordinate RFCs and participate in CAB reviews • Monitor production performance after corrective actions and update problem records following releases and validated fixes

🎯 Anforderungen

• Bachelor's degree in Computer Science, Information Technology, Engineering, Supply Chain, Industrial Automation, or a related field, or an equivalent combination of education and directly relevant experience • 5+ years of experience in technical support, software engineering, systems engineering, automation engineering, IT service management, or a related technical discipline • 3+ years of experience investigating and resolving complex production or operational issues • Experience performing Root Cause Analysis and leading cross-functional corrective action initiatives • Experience supporting customer-facing, business-critical, or 24/7 production environments • Strong understanding of Problem Management and RCA methodologies • Knowledge of ITIL Incident, Problem, Change, and Knowledge Management processes • Ability to analyze application logs, system events, error messages, and transaction data • Exceptional analytical and critical-thinking skills • Ability to manage ambiguous, complex technical problems spanning software, controls, equipment, infrastructure, and operational processes • Ability to lead cross-functional technical investigations without direct reporting authority • Strong facilitation and meeting-management skills, with excellent written documentation • Ability to communicate complex technical issues to technical and non-technical audiences, including customers • Ability to manage competing priorities in a fast-paced production environment • Preferred: direct experience supporting warehouse automation, material handling systems, logistics technology, or industrial automation • Preferred: experience with WES, WCS, WMS, or comparable operational technology platforms • Preferred: understanding of warehouse automation architecture, material flow, and WES/WCS/WMS integration • Preferred: understanding of conveyors, sortation, AS/RS, AMRs, robotics, goods-to-person, and shuttle systems • Preferred: understanding of PLC and industrial controls concepts and industrial communication and integration technologies • Preferred: knowledge of APIs, messaging, interfaces, databases, and system integrations • Preferred: working knowledge of SQL and database troubleshooting • Preferred: familiarity with monitoring and observability tools, Windows, and Linux • Preferred: ITIL or equivalent IT Service Management certification • Preferred: Six Sigma Green Belt or Black Belt • Preferred: experience with ServiceNow, Jira Service Management, Jira, Azure DevOps, or similar tools • Preferred: experience in Agile or DevOps environments, SDLC, and release management • Preferred: experience supporting large-scale distribution centers, fulfillment centers, or e-commerce operations • Preferred: experience working directly with PLC-based automation systems and controls engineers • Ability to participate in support escalation activities outside standard business hours when required • May require travel to customer sites • Ability to work safely around active material handling and automated equipment in accordance with safety procedures

🏖️ Vorteile

• Equal employment opportunity regardless of protected characteristics • Reasonable accommodations for qualified individuals with disabilities