Principal Customer Engineer, Openstack, Kubernetes

🕒 vor 1 Monat

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Vollzeit

🔴 Experte

🔙 Backend-Entwickler

🦅 H1B-Visum-Sponsor

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Mirantis

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501 - 1000 Mitarbeiter

💼 Beratung

🏥 Gesundheitswesen

📦 Logistik

Consulting • Healthcare • Logistics

Mirantis ist ein Unternehmen, das sich auf Container-Management und Cloud-Infrastrukturlösungen spezialisiert hat. Das Portfolio umfasst unter anderem Mirantis Kubernetes Engine (MKE), Mirantis OpenStack for Kubernetes (MOSK) und Mirantis Container Cloud (MCC) – Plattformen für Kubernetes und Container-Management auf Enterprise-Niveau. Darüber hinaus entwickelt Mirantis Werkzeuge für sichere Software-Lieferketten, etwa die Mirantis Container Runtime (MCR) und die Mirantis Secure Registry (MSR). Als Verfechter von Open-Source-Technologien unterstützt Mirantis verschiedene Projekte und stellt Ressourcen wie Lens Desktop, eine beliebte Kubernetes-IDE, sowie technischen Support für Unternehmen bereit, die Cloud-native Technologien einführen. Die Lösungen von Mirantis richten sich an Bereiche wie den öffentlichen Sektor, Finanzdienstleistungen sowie SaaS- und Technologiedienstleistungen.

Beschreibung

• Own the technical relationship with a small number of strategic customers (typically 5–8), acting as their primary technical point of contact across MOSK, MKE, k0rdent, and the broader Mirantis portfolio • Build a deep working knowledge of each customer’s architecture, use cases, internal platform strategy, and adjacent toolchain; maintain a living technical account plan for each • Drive deeper product integration by identifying opportunities to expand Mirantis usage into new workloads, clusters, environments, and teams — and by working with the customer to remove the technical blockers that stand in the way • Lead technical alignment between the customer’s engineering and platform teams and Mirantis Product and Engineering; translate customer requirements into credible product input and translate roadmap into customer-relevant guidance • Run regular technical cadences — architecture reviews, upgrade planning sessions, roadmap briefings, and health checks — both remotely and on-site at customer locations • Partner closely with Support on high-impact cases for your accounts, alerting duties and hush severity issues, providing account context, accelerating resolution, and closing the loop on recurring issues through product and operational improvements • Advocate internally for the customer across Product, Engineering, Support, and Customer Success; ensure their voice is represented in roadmap, release, and prioritisation discussions • Collaborate with the account team — Technical Account Manager, Account Executive, and Solutions Engineer — without duplicating their remit; the boundary is clear: they own commercial, delivery, and pre-sales; you own sustained technical depth post-sale • Contribute back to internal enablement, reference architectures, and best-practice guidance so patterns learned in one account benefit the wider customer base

🎯 Anforderungen

• 7+ years in a customer-facing technical role (Customer Engineer, Senior Consultant, Principal Support Engineer, SRE embedded with customers, or equivalent) • Demonstrable track record of owning the technical relationship with large enterprise customers and driving expanded adoption of a platform product • Expert-level Kubernetes operating knowledge — cluster lifecycle, networking, storage, security, multi-cluster patterns, and production troubleshooting • Strong Linux systems and networking fundamentals • Strong experience with OpenStack core services including Nova, Neutron, Cinder, Keystone, and Glance • Hands-on knowledge of Neutron networking, including OVS and OVN, VLAN and VXLAN, and SDN concepts • Experience with Cinder storage backends , including Ceph RBD and LVM • Excellent written and spoken English; able to communicate credibly with both senior technical stakeholders and hands-on engineers • Willingness to travel to customer sites as required (expected 20–30%)

🏖️ Vorteile

• Professional development and training • Attend conferences and working groups • Customized workstation (macOS, Windows) • A competitive compensation package with strong benefits plan and stock options