Director, Enterprise RCM Client Success

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ModMed

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

🤝 B2B

☁️ SaaS

🤖 Künstliche Intelligenz

B2B • SaaS • Artificial Intelligence

ModMed ist ein Unternehmen für Gesundheitstechnologie, das spezialisierte elektronische Gesundheitsakten (EHR)-Software, Praxismanagement, Revenue Cycle Management, Analysen und Patientenkommunikations-Tools für medizinische Praxen bereitstellt. Ihre Plattform integriert KI-gesteuerte Funktionen – wie ModMed Scribe – für die klinische Dokumentation, Workflow-Automatisierung, Rechnungsunterstützung und Patientenbindung, um Fachärzten zu helfen, ihre Abläufe zu optimieren und die Effizienz zu steigern. ModMed konzentriert sich darauf, Spezialpraxen (Dermatologie, Augenheilkunde, Gastroenterologie, Orthopädie, Gynäkologie, etc. ) mit Onboarding, Support und Integrationen (FHIR API, Telemedizin, Zahlungsabwicklung) zu bedienen.

Beschreibung

• Manage a portfolio of Client Success Senior Managers and Managers across a specialty or segment of the business • Provide strategic oversight to ensure exceptional client satisfaction, measurable business outcomes, and long-term client retention • Develop scalable frameworks to align service delivery across clients of varying size and complexity • Build strong partnerships with executive-level client stakeholders, and translate organizational goals into actionable plans for their teams • Lead a team of Senior Managers and Managers overseeing Client Advisors supporting a diverse book of business by specialty or client tier • Drive adoption and execution of consistent client management frameworks and standard operating procedures • Align Client Success objectives with company goals, ensuring clients receive quantifiable value from services and technology • Serve as an executive escalation point for critical client issues, ensuring resolution strategies protect revenue and client trust • Identify trends across the portfolio to develop proactive initiatives addressing churn risk, underperformance, or service delivery gaps • Partner with internal teams to guide enhancements to workflows, processes, tools, and client-facing deliverables • Oversee performance metrics and lead quarterly business reviews for high-value clients as needed • Champion customer voice initiatives across departments, ensuring client perspectives shape service evolution and business strategies.

🎯 Anforderungen

• Bachelor's degree required • MBA or Health Administration preferred • Field of study in Business, Healthcare Admin, or related field • 10+ years of client-facing experience in RCM, SaaS, or healthcare services • 5+ years leading client-facing teams, including experience managing managers • Experience supporting enterprise clients or complex healthcare systems • Proven success in building and scaling customer success frameworks • Ability to influence and collaborate cross-functionally at all organizational levels • Executive presence and experience communicating with C-Suite stakeholders • Expertise in medical billing, revenue cycle processes, and healthcare delivery models • High proficiency in Excel, data interpretation, and visual presentation of performance trends • Strong judgment and critical thinking to guide client strategy and internal decision-making • Demonstrated experience in managing through change and leading through ambiguity • Exceptional communication, coaching, and storytelling abilities.

🏖️ Vorteile

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution • 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. • Generous Paid Time Off and Paid Parental Leave programs • Company paid Life and Disability benefits • Flexible Spending Account • Employee Assistance Programs • Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed • Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning • Global presence and in-person collaboration opportunities; dog-friendly HQ (US) • Hybrid office-based roles and remote availability for some roles • Weekly catered breakfast and lunch • Treadmill workstations, Zen, and wellness rooms within our BRIC headquarters