Director, Account Management

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Momentive Software

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1001 - 5000 Mitarbeiter

🤝 B2B

🤝 Non-Profit

B2B • Non-profit • Software

Momentive Software ist ein Anbieter einer umfassenden Palette von Softwarelösungen, die speziell für gemeinnützige Organisationen und Verbände entwickelt wurden. Das Unternehmen zielt darauf ab, Abläufe zu optimieren, das Engagement von Mitgliedern und Spendern zu verbessern und wirkungsvolle Ergebnisse für missionorientierte Organisationen zu erzielen. Ihr Angebot umfasst Tools für Verbandsmanagement, Fundraising, Veranstaltungsmanagement, Lernmanagement und Datenanalyse, die es Organisationen ermöglichen, ihre Finanzen effizient zu verwalten und tiefere Gemeinschaftsbindungen aufzubauen.

Beschreibung

• Build Momentive Software’s first dedicated Account Management team from the ground up • Define team structure, territories, hiring plan, duties, processes, tools, quotas, and targets • Recruit, onboard, hire, and coach the first Account Managers • Establish the Account Management function’s retention, renewal, and expansion operating model • Own net revenue retention across Momentive’s client portfolio • Set quota, compensation recommendations, and success metrics with Sales leadership and RevOps/Finance • Coach Account Managers through pipeline reviews, call shadowing, and account planning sessions • Own forecasting for retention, expansion, and renewal bookings • Report forecasts monthly and quarterly to sales leadership • Partner with Sales, Customer Success, Product, Marketing, Support, and Professional Services • Build playbooks, templates, account plans, QBR decks, renewal scripts, and enablement materials • Bring client insights into product and roadmap discussions • Monitor the association and nonprofit technology landscape and competitive dynamics

🎯 Anforderungen

• 8+ years of B2B SaaS sales or account management experience • At least 3 years leading a team • Track record of building a function, program, or team from scratch • Direct experience owning retention and expansion revenue against NRR targets • Experience hiring, onboarding, and coaching account management or sales talent • Comfort operating in a private equity-backed environment with near-term performance expectations • Experience with executive-level client stakeholders and multi-threaded accounts • Familiarity with association, nonprofit, or membership technology space is a plus • Salesforce or comparable CRM experience for forecasting, pipeline, and account management • Gong, Salesloft, or equivalent sales engagement and conversation intelligence tools • Microsoft Office 365, including Excel for reporting and quota modeling • Strong people leadership and ability to hold a team accountable • Ability to build structure and process where none exists • Clear, direct communication and cross-functional alignment skills • Strategic thinking and attention to individual account details • Strong financial and business acumen • Willingness to travel up to 25% • Eligibility to work in the United States without sponsorship • Minimum age of 18 • Ability to verify identity and complete the required employment eligibility verification form upon hire

🏖️ Vorteile

• Medical, Dental & Vision Benefits • 401(k) Savings Plan with Company Match • Flexible Planned Paid Time Off • Generous Sick Leave • Inclusive & Welcoming Environment • Purpose-Driven Culture • Work-Life Balance • Commitment to Community Involvement • Employer-Paid Parental Leave • Employer-Paid Short-Term Disability • Remote Work Flexibility