Vendor Account Manager

Stelle nicht auf LinkedIn

🕒 vor 4 Tagen

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $47.920 - $55.000 / Jahr

⏰ Vollzeit

🟢 Junior

🟡 Mittelstufe

💰 Account Manager

🚫👨‍🎓 Kein Abschluss erforderlich

Jetzt Bewerben

Ähnliche Remote-Jobs finden

E-Mails für Remote-Jobs erhalten

📊 Überprüfen Sie Ihre Lebenslauf-Bewertung für diese Stelle

Verbessern Sie Ihre Chancen auf ein Vorstellungsgespräch, indem Sie Ihre Lebenslauf-Bewertung vor der Bewerbung überprüfen.

Lebenslauf hochladen

MTM, Inc.

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 1995

⚕️ Krankenversicherung

🚗 Transport

🌍 Soziale Wirkung

💰 €2.500.000 Debt Financing im 2016-06

Healthcare Insurance • Transport • Social Impact

MTM, Inc. ist ein Gesundheitsdienstleistungsunternehmen, das sich auf die Verwaltung von Transportleistungen für Medicaid- und Medicare-Programme spezialisiert hat. Durch fortschrittliche Technologien stellt MTM Health zuverlässige nicht-notfallmedizinische Transporte (NEMT), mobile integrierte Gesundheitslösungen (MIH) sowie häusliche und gemeinschaftsbasierte Dienstleistungen (HCBS) bereit, die den Zugang zur medizinischen Versorgung verbessern. Das Unternehmen zielt darauf ab, die Gesundheitsergebnisse zu verbessern, indem es soziale Determinanten der Gesundheit anspricht und Mitglieder mit wichtigen Gemeinschaftsressourcen verbindet.

Beschreibung

• Work with the Transportation Provider (TP) to follow through on service issues, troubleshooting problems and concerns, complaints and education • Utilize data to develop and deliver performance improvement plans (PIP), and when needed, assess liquidated damages or termination • Coordinate and conduct provider performance evaluations • Conduct off boarding for providers not meeting standard expectations • Serve as the first point of contact for all vendor service requests and escalations • Own the day to day vendor interaction and satisfaction • Conduct on site vehicle inspections and provider audits to verify compliance with MTM and HIPAA guidelines, including random safety audits or observations • Deliver timely, accurate and professional operational support to all vendors within a specified geographic area and Service Level Agreements • Demonstrate proactive leadership by working with internal MTM teams and external client teams, when necessary, to ensure complete resolution of TP issues • Demonstrate proficiency by providing effective consultation to TP’s and guidance to internal team members • Manage and maintain credentialing compliance in accordance with MTM client contracts • Recognize opportunities to educate TP’s contacts on MTM processes when necessary • Work with the Transportation Manager to reduce transportation costs • Build and sustain a strong working partnership with assigned transportation providers • Assist with/participate/facilitate regular provider town hall meetings • Handle inbound service requests and ensure that they are properly assigned or addressed • Liaise with other internal departments as required to resolve vendor’s issues and questions • Provide ongoing support to transportation providers regarding claims, payments, eligibility, utilization management or any other questions impacting provider performance • Meet or exceed assigned KPI’s and business objectives • Meet all provider compliance requirements, including but not limited to inspections, audits and credentialing, ensuring non-compliant Vendors are not performing services for MTM • Submit provider configuration changes to data management team and partner with them to ensure vendor is set up properly in the systems

🎯 Anforderungen

• High School diploma or GED • College Degree or equivalent work experience • Minimum 2 years’ experience as an Account Manager or relevant related experience • 1-2 years’ operational experience • Must possess a valid driver’s license • Demonstrate excellent time management skills • Knowledge of transportation logistics • Persuasive negotiator • Must be able to conduct inspections, audits, communicate issues, and corrective actions from an authoritative position but with professional courtesy • Moderate skills in Microsoft Office • Analytical in using data to drive operational and cost improvement • Demonstrate a high level of ownership • Must be able to demonstrate strong customer service skills • Ability to maintain positive and team focused during high stress situations • Strong ability to pay attention to detail • Excellent communication skills • Ability to maintain high level of confidentiality • Must be able to communicate with staff of all job levels professionally • Ability to prioritize assigned projects, incidents, and requests • Ability to identify with customers' needs and circumstances • Ability to recognize, handle and refer situations of an emergent nature • Adhere to all MTM established protocols and policies • Regular attendance • Experience in Project Management and/or Contract Negotiations is preferred • Experience in Cost Management is preferred

🏖️ Vorteile

• Health and Life Insurance Plans • Dental and Vision Plans • 401(k) with a company match • Paid Time Off and Holiday Pay • Maternity/Paternity Leave • Casual Dress Environment • Tuition Reimbursement • MTM Perks Discount Program • Leadership Mentoring Opportunities