Workforce Manager

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My Amazon Guy

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

Gegründet 2018

📣 Marketing

🛍️ eCommerce

🏪 Marktplatz

Marketing • eCommerce • Marketplace

My Amazon Guy ist eine Full-Service E-Commerce-Agentur, die sich auf Amazon konzentriert und Marken hilft, ihre Verkäufe zu steigern und Marktprobleme durch das Management von Seller Central zu lösen. Sie bieten umfassende Dienstleistungen inklusive Amazon PPC-Werbung, einem vierstufigen SEO/Listing-Optimierungsprozess, A+ und Brand Store-Design, Kontoproblemlösung und Wiederherstellung, Unterstützung bei der Markenregistrierung, Bestands- und Katalogmanagement, Analysen und Berichterstattung sowie DTC-Marketing-Services über Amazon hinaus. Die Agentur unterstützt Marken und Amazon-Verkäufer mit Audits, Coaching und laufender Plattformoptimierung, um Traffic, Konversionen und Umsatz zu fördern.

Beschreibung

• Develop and sustain comprehensive workforce forecasts by leveraging historical data, analyzing business trends, and aligning with operational requirements. • Formulate capacity plans that guarantee sufficient staffing levels to meet dynamic business demands, taking into account peak periods, seasonal variations, and other pertinent variables. • Collaborate closely with department heads to grasp operational needs and synchronize staffing accordingly, fostering an agile and responsive workforce. • Facilitate a seamless transition for new hires who have completed training by strategically assigning them to operation department managers. • Oversee, audit, and ascertain appropriate staffing allocations per pod/husk, ensuring optimal resource utilization. • Leverage workforce management software or tools to fine-tune scheduling, optimizing efficiency while mitigating instances of overstaffing or understaffing. • Monitor and analyze key performance indicators (KPIs) related to workforce management, providing data-driven recommendations for continuous improvement. • Implement and refine workforce management strategies to elevate productivity, curtail costs, and streamline overall operations. • Conduct training sessions to educate staff on effective workforce management procedures and best practices, fostering a culture of continuous improvement and adaptability.

🎯 Anforderungen

• Proven experience (2+ years) in workforce management, capacity planning, or a similar role. • Experience in the BPO Industry as a Workforce Manager is a PLUS! • Proficiency in workforce management software/tools (e.g., workforce scheduling software, ERP systems). • Strong analytical skills with the ability to interpret data and make strategic recommendations. • Excellent communication and interpersonal skills to collaborate effectively across departments. • Detail-oriented with the ability to multitask and prioritize in a fast-paced environment. • Problem-solving abilities with a proactive approach to addressing workforce challenges • A dual monitor setup is required (at least 8GB of RAM) • Must have at least 25 MBPS internet speed

🏖️ Vorteile

• 40 hours a week, 8 hours a day • Competitive salary base • Permanent WFH setup • Unlimited FREE access to MAG School courses and SOP Library! • Work schedule is in EST (Monday-Friday only) • Opportunities for professional development and career advancement