Support Engineering Team Lead

Stelle nicht auf LinkedIn

🕒 vor 5 Tagen

🇺🇸 Vereinigte Staaten – Remote

💵 $179.500 - $224.300 / Jahr

⏰ Vollzeit

🟠 Senior

🧑‍💻 Full-Stack-Entwickler

👻 Geisterscore 21%

Was es bedeutet: die Wahrscheinlichkeit, dass für diese Stelle niemand wirklich einstellt.So liest du es: 60 % oder höher heißt, wir halten das für einen Geisterjob. Niedrigere Werte sind weniger bedenklich.Wie wir werten: Dauer offen, Neuveröffentlichungen, offene Stellen vs Teamgröße, wie schnell Stellen geschlossen werden, und ob ein Gehalt angegeben ist.Hinweis: eine Schätzung aus öffentlichen Daten, kein Urteil über das Unternehmen. Echte Stellen können hoch punkten, nutze es also als Hinweis, nicht als Fakt.

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Nebius Group

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

🤖 Künstliche Intelligenz

🏢 Unternehmen

☁️ SaaS

Artificial Intelligence • Enterprise • SaaS

Die Nebius Group baut eines der weltweit führenden Unternehmen für KI-Infrastruktur auf und konzentriert sich darauf, die notwendige Rechenleistung, Speicherkapazität und Tools für Entwickler im KI-Bereich bereitzustellen. Mit Sitz in Europa und an der Nasdaq notiert verfügt Nebius über eine globale Präsenz mit F&E-Zentren in Europa, Nordamerika und Israel. Das zentrale Angebot des Unternehmens ist eine KI-zentrierte Cloud-Plattform, die für rechenintensive KI-Workloads ausgelegt ist, ergänzt durch verschiedene weitere Geschäftsbereiche in den Bereichen Generative KI, Edtech und autonome Technologien.

Beschreibung

• Lead and support a small, distributed team of L3 Support Engineers • Plan, prioritize and distribute work based on customer impact, technical complexity and team capacity • Provide technical guidance and hands-on support for complex or high-impact customer issues • Coach engineers, share knowledge and help the team become increasingly independent • Build working relationships with L2 Support, pre-sales, post-sales, customer engineering, product and engineering teams • Ensure escalations include the technical context, evidence and customer information needed by the receiving team • Identify whether issues belong to the platform, customer environment or another technical area, and involve appropriate specialists • Maintain high standards for troubleshooting, documentation, handoffs and customer communication • Identify recurring issues and gaps in tooling, documentation, processes or team knowledge, and drive practical improvements • Support team planning, coverage and forecasting as the organization grows • Participate in scheduled operational or duty work when specialist expertise is required, occasionally outside standard business hours • Contribute to hiring and onboarding additional engineers as the team expands

🎯 Anforderungen

• Strong hands-on experience troubleshooting complex production, cloud or infrastructure-related issues • Experience leading technical work, mentoring engineers or coordinating a small team or task force • Clear and confident communication with customers, engineers and cross-functional stakeholders • Strong working knowledge of Linux environments • Experience with Kubernetes and container-based platforms • Practical understanding of infrastructure fundamentals, including networking and storage • Familiarity with block, file and object storage and the ability to investigate issues across these technologies • Sound judgment when working through ambiguous or high-impact technical problems • Ability to organize work, set priorities and keep multiple stakeholders aligned • Broad familiarity across AI/ML operations, GPU or high-performance computing workload scheduling, Kubernetes, cloud infrastructure, networking and storage, with deeper expertise in at least one domain • Fluent written and spoken English • Applicants must be authorized to work in the country in which they apply and provide proof of employment eligibility • Experience supporting GPU cloud infrastructure or AI/ML workloads is an added bonus • Experience planning or troubleshooting model deployments is an added bonus • Familiarity with Python or Bash scripting and technical automation is an added bonus • Experience working in a technical support, SRE, production operations or customer engineering organization is an added bonus • Experience collaborating with globally distributed teams providing 24/7 customer coverage is an added bonus

🏖️ Vorteile

• 100% company-paid medical, dental, and vision coverage for employees and families • 401(k) plan with up to 4% company match and immediate vesting • 20 weeks paid parental leave for primary caregivers • 12 weeks paid parental leave for secondary caregivers • Remote work reimbursement up to $85/month for mobile and internet • Company-paid short-term disability insurance • Company-paid long-term disability insurance • Company-paid life insurance coverage • Competitive compensation • Career growth and learning opportunities • Flexibility and ownership • Collaborative and innovative culture • Opportunity to work on impactful AI projects • International environment and talented teams • Accommodations during the application process

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