Manager, Professional Services

🕒 vor 4 Tagen

🇺🇸 Vereinigte Staaten – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

👔 Manager

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

Jetzt Bewerben

Ähnliche Remote-Jobs finden

E-Mails für Remote-Jobs erhalten

📊 Überprüfen Sie Ihre Lebenslauf-Bewertung für diese Stelle

Verbessern Sie Ihre Chancen auf ein Vorstellungsgespräch, indem Sie Ihre Lebenslauf-Bewertung vor der Bewerbung überprüfen.

Lebenslauf hochladen

Netwrix Corporation

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

🔒 Cybersecurity

☁️ SaaS

🤝 B2B

Cybersecurity • SaaS • B2B

Die Netwrix Corporation ist ein auf Unternehmenskunden fokussiertes Cybersicherheitssoftwareunternehmen, das Identität in den Mittelpunkt des Datenschutzes stellt. Seine 1Secure-Plattform und Produktsuite (einschließlich Netwrix Auditor, Access Analyzer, Endpoint Protector, Identity Manager und Privilege Secure) bietet Identitätsmanagement, Privilegierte Zugriffsverwaltung, Verwaltung der Datensicherheitslage, Endpunkt-Schutz und Erkennung und Reaktion auf Identitätsbedrohungen für hybride IT-Umgebungen. Netwrix betont einheitliche Sichtbarkeit, KI-gestützte Einblicke, Unterstützung bei der Einhaltung von Vorschriften (HIPAA, PCI DSS, NIST usw. ) und flexible Bereitstellung für MSPs und große Organisationen.

Beschreibung

• Manages delivery across multiple concurrent projects or customer engagements. • Anticipates dependencies and delivery risks and implements mitigation strategies. • Supports project managers and team leads in complex engagements. • Leads consistent execution of standard service offerings. • Ensures repeatability, documentation quality, and knowledge reuse across engagements. • Monitors adherence to delivery standards and improves offer consistency. • Owns resolution of customer escalations. • Coordinates resources, performs root-cause analysis, manages stakeholder communication, and implements corrective actions. • Captures lessons learned for risk mitigation. • Forecasts team capacity based on pipeline and active demand. • Balances workloads and recommends staffing actions (hire/contract/shift coverage). • Partners with stakeholders to manage near-term and long-term capacity risks. • Validates delivery plans and solution designs to ensure feasibility and customer alignment. • Partners with product and engineering to address delivery constraints and ensure maintainable solutions. • Leads teams through structured planning and issue resolution. • Builds an inclusive culture while driving performance. • Ensures role clarity, coaching cadence, and consistent execution against commitments. • Track delivery KPIs, utilization rates, delivery cycle time, and forecast trends for leadership reporting. • Contribute to cross-functional collaboration, acting as the delivery voice in account planning, renewals, and solution alignment. • Manage subcontracting partner resources, contributing to onboarding/certification, skill development, and role clarity, as extensions to the Netwrix Professional Services team.

🎯 Anforderungen

• Bachelor’s degree in Business, Engineering, Information Systems, or related field preferred; equivalent experience in services delivery or technical consulting acceptable. • Experience in Software Professional Services leadership, project management, consulting, or client-facing software implementation. • Working knowledge of project planning, scheduling, and delivery tracking methodologies. • Demonstrated ability to manage timelines, deliverables, and dependencies with limited supervision. • Strong stakeholder communication skills and the ability to build effective working relationships with customers and internal teams. • Experience identifying risks and issues and escalating appropriately to support successful project outcomes. • Ability to work directly with customers, resource managers, and consultants to ensure expectations are managed against contract responsibilities. • Experience with managing projects governed by a statement of work as well as working with professional services back-end administration and reporting. • Strong services-oriented administration background. • Able to take a consultative approach and make sure scope and project boundaries are maintained. • Proficiency with basic project reporting, data tracking, and documentation practices. • Salesforce.com, Mavenlink/Kantata and Office apps - advanced skill level. • Beneficial certifications: o CompTIA A+, Security+ o CISSP o AWS Certified Cloud Practitioner / AZ-900 Microsoft Azure Fundamentals o ITIL Foundation

🏖️ Vorteile

• Competitive Health Benefits • Continuous Learning and Development Opportunities • Team-Oriented, Collaborative, and Innovative Work Environment • Regular Company Town Halls to Keep You Informed • Opportunities for Career Growth and Advancement