Senior AWS Consultant

🕒 vor 1 Monat

🏄 California, Colorado, +7 weitere Bundesländer – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🏛️ District of Columbia – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote ☕ Washington – Remote

💵 $94.400 - $266.300 / Jahr

⏰ Vollzeit

🟠 Senior

💼 Berater

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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NeuraFlash

WebsiteLinkedInAlle Stellen

201 - 500 Mitarbeiter

🤖 Künstliche Intelligenz

☁️ SaaS

🤝 B2B

Artificial Intelligence • SaaS • B2B

NeuraFlash ist ein führender Anbieter von KI-gestützten Lösungen für verschiedene Branchen und spezialisiert sich auf die Implementierung und Integration von Salesforce- und AWS-Plattformen. Sie bieten eine breite Palette von Dienstleistungen an, darunter Änderungsmanagement, Datenanalytik und Managed Services, die auf Sektoren wie Fertigung, Einzelhandel, Kommunikation, Finanzdienstleistungen und mehr zugeschnitten sind. Als Partner von Salesforce und AWS ist NeuraFlash bekannt für seine innovativen KI-Lösungen, darunter Agentforce Service Cloud und Voice, die Unternehmen helfen, ihre Abläufe zu optimieren und den Kundenservice zu verbessern. Durch ihr engagiertes Expertenteam strebt NeuraFlash an, nahtlose, transformative Erlebnisse für ihre vielfältige Kundschaft zu schaffen, indem sie ihre Expertise in Automatisierung und Datenintegration nutzen, um echte Geschäftsergebnisse zu liefern.

Beschreibung

• Support customers in the adoption of Amazon Connect solutions, ensuring successful implementation and helping to achieve positive outcomes for NeuraFlash clients. • Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity • Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud • Facilitate business process reviews with customers to understand their requirements and challenges. Assist in documenting these needs to guide solution design. • Translate high-level business goals into actionable, clear, and well-structured user stories that can be used by development or implementation teams to create solutions. • Act as a liaison between technical teams and business stakeholders, communicating technical concepts in a clear and understandable manner, and managing expectations and priorities • Work closely with Solution Architects to review and approve created Solution Designs to ensure that best practices and standards are followed • Collect business requirements and work with Solution Engineers, Solution Architects, and Practice Lead to generate estimates and timelines to be utilized in Statements of Work • Deliver customer end user training and documentation

🎯 Anforderungen

• Customer-facing contact center experience • Experience building integrations across WFM, CRM, and contact center solutions • Experience with communications protocols and APIs such as WebRTC and SIP • Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js) • Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers • API integration experience • Strong troubleshooting and debugging skills • Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing • Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy • Contact Center architecture knowledge • Experience in technology/software sales, pre-sales, or consulting • Advanced knowledge of AWS services and cloud architecture • Salesforce knowledge and familiarity with Salesforce Service Cloud • Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.) • Experience with WorkForce Management solutions • Experience working with outbound dialers and campaign management • Knowledge of software development methodologies such as Agile and Scrum • AWS Cloud Practitioner Certification • AWS Developer Associate Certification or Professional • AWS Solution Architect Certification or Professional • Salesforce Certified Administrator

🏖️ Vorteile

• Flexible work arrangements • Paid time off • Professional development opportunities