Renewal Account Manager – Partner Business

🕒 vor 11 Tagen

🇺🇸 Vereinigte Staaten – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

💰 Account Manager

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

Jetzt Bewerben

Ähnliche Remote-Jobs finden

E-Mails für Remote-Jobs erhalten

📊 Überprüfen Sie Ihre Lebenslauf-Bewertung für diese Stelle

Verbessern Sie Ihre Chancen auf ein Vorstellungsgespräch, indem Sie Ihre Lebenslauf-Bewertung vor der Bewerbung überprüfen.

Lebenslauf hochladen

NICE

WebsiteLinkedInAlle Stellen

5001 - 10000 Mitarbeiter

Gegründet 1991

☁️ SaaS

🤖 Künstliche Intelligenz

📡 Telekommunikation

SaaS • Artificial Intelligence • Telecommunications

NICE ist ein führender Anbieter von KI-gestützten Automatisierungslösungen für den Kundenservice und verwandelt Contact Center in erstklassige Customer-Experience-Zentren. Die Plattform CXone Mpower bietet eine durchgängige Automatisierung von Service-Workflows und integriert menschliche und KI-Agenten, um effiziente und personalisierte Kundeninteraktionen zu ermöglichen. Das Portfolio von NICE umfasst AI for Customer Experience, digitale und Self-Service-Lösungen, Workforce Engagement und -Management sowie vollständige cloudbasierte Contact-Center-Plattformen. NICE gilt als führend in der Contact Center as a Service (CCaaS)-Branche und stellt Tools für höhere operative Effizienz, mehr Mitarbeiterengagement und gesteigerte Kundenzufriedenheit bereit.

Beschreibung

• Develop deep knowledge and understanding of customer and partner contracts, NiCE billing models, and competitive offerings to inform renewal strategy. • Maintain working knowledge of NiCE products and services. • Engage with partners and customers to understand renewal goals and ensure alignment with NiCE’s business objectives. • Prepare and analyze financial and contract data to support internal renewal planning and decision-making. • Collaborate internally with Sales, Customer Success, Legal, and Finance to drive retention and expansion outcomes. • Negotiate all facets of renewal contracts (terms, pricing, multi-year options) to achieve win/win outcomes and protect recurring revenue. • Create contractual documents, renewal quotes, presentations, emails, and Excel models for renewal and contract management activities. • Manage the quote-to-close process in CRM and CPQ tools. • Maintain accurate renewal forecasts, track renewal pipeline, and provide regular status updates on retention and risk to leadership. • Track client retention and revenue performance using Salesforce and other data sources. • Identify renewal risks, recommend mitigation strategies, and communicate clearly with internal and external stakeholders.

🎯 Anforderungen

• Bachelor’s degree in Business Administration or a related field, or equivalent work experience. • 4+ years of experience in SaaS contract negotiation. • Experience with a variety of SaaS billing models (subscription, usage-based, and hybrid). • Proven ability to work efficiently in a fast-paced environment and consistently meet customer contract timelines. • Highly organized and detail oriented. • Demonstrated ability to work independently with minimal supervision. • Ability to pivot across multiple negotiations and manage competing priorities. • Demonstrated adaptability and responsiveness to change in support of evolving business needs and customer expectations. • Comfortable operating in ambiguous situations and maintaining productivity amid incomplete information or shifting priorities. • Demonstrated ability to bring forward innovative, strategic ideas and approaches in negotiation. • Strong problem-solving and critical-thinking skills. • Proven ability to communicate effectively with senior customer stakeholders, including CEOs, CTOs, and CFOs. • Proficiency with core Microsoft Office applications and Salesforce (or similar CRM / Customer Success platforms).

🏖️ Vorteile

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Professional development opportunities