Services Sales Manager

🕒 vor 3 Tagen

🇬🇧 Vereinigtes Königreich – Remote

⏰ Vollzeit

🟠 Senior

🔴 Experte

🤑 Vertrieb

🇬🇧 UK-Skilled-Worker-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit UK-Skilled-Worker-Visa gesponsert.

👻 Geisterscore 10%

Was es bedeutet: die Wahrscheinlichkeit, dass für diese Stelle niemand wirklich einstellt.So liest du es: 60 % oder höher heißt, wir halten das für einen Geisterjob. Niedrigere Werte sind weniger bedenklich.Wie wir werten: Dauer offen, Neuveröffentlichungen, offene Stellen vs Teamgröße, wie schnell Stellen geschlossen werden, und ob ein Gehalt angegeben ist.Hinweis: eine Schätzung aus öffentlichen Daten, kein Urteil über das Unternehmen. Echte Stellen können hoch punkten, nutze es also als Hinweis, nicht als Fakt.

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NICE

WebsiteLinkedInAlle Stellen

5001 - 10000 Mitarbeiter

Gegründet 1991

☁️ SaaS

🤖 Künstliche Intelligenz

📡 Telekommunikation

SaaS • Artificial Intelligence • Telecommunications

NICE ist ein führender Anbieter von KI-gestützten Automatisierungslösungen für den Kundenservice und verwandelt Contact Center in erstklassige Customer-Experience-Zentren. Die Plattform CXone Mpower bietet eine durchgängige Automatisierung von Service-Workflows und integriert menschliche und KI-Agenten, um effiziente und personalisierte Kundeninteraktionen zu ermöglichen. Das Portfolio von NICE umfasst AI for Customer Experience, digitale und Self-Service-Lösungen, Workforce Engagement und -Management sowie vollständige cloudbasierte Contact-Center-Plattformen. NICE gilt als führend in der Contact Center as a Service (CCaaS)-Branche und stellt Tools für höhere operative Effizienz, mehr Mitarbeiterengagement und gesteigerte Kundenzufriedenheit bereit.

Beschreibung

• Originate, shape, and close large, strategic services engagements across EMEA • Develop services growth plans for priority EMEA accounts • Analyse installed bases, identify whitespace, map executive stakeholders, and create opportunity plans • Lead client workshops, executive briefings, and value-discovery sessions • Engage senior business, technology, operations, and compliance stakeholders • Translate Financial Crime and Compliance challenges into clear service outcomes • Construct strategic, often multi-year services propositions, including value case, scope, delivery model, commercial structure, pricing, and roadmap • Own the end-to-end sales cycle from discovery and qualification through proposal, negotiation, and signature • Partner with account executives and regional sales leaders on aligned account strategies • Expand existing client relationships and engagements through cross-sell and upsell opportunities • Develop thought leadership and repeatable services propositions with consulting, product, and delivery teams • Coordinate internal stakeholders across Professional Services, software sales, product, pre-sales, delivery, legal, finance, and partners • Remain engaged through mobilisation and executive checkpoints to ensure measurable client outcomes • Maintain pipeline quality, forecast accuracy, opportunity governance, and commercial discipline • Manage competitive strategy, commercials, margin, contractual position, delivery risk, and deal quality • Build Actimize’s market presence as a Financial Crime and Compliance services partner

🎯 Anforderungen

• Typically 8–15 years of relevant experience • Proven success independently originating and selling complex, high-value consulting-led, transformation, or managed services engagements into existing large financial-institution customers outside a new software license sale • Equivalent depth of experience and demonstrated capability will also be considered • Strong knowledge of Financial Crime and Compliance, including AML, fraud, sanctions, KYC, and financial crime operations • Financial Crime and Compliance consulting background is highly desirable • Demonstrated ability to construct and close large, strategic, multi-stakeholder services deals, including value proposition, commercial modelling, negotiation, and contracting • Familiarity with fixed-price, time-and-materials, managed services, and outcome-based commercial models • Ability to assess pricing, margin, risk allocation, and delivery implications • Experience building account-level services growth plans, identifying whitespace, mapping stakeholders, and converting insight into qualified opportunities and sustainable pipeline • Excellent communication and executive presentation skills • Ability to simplify complex issues, influence decisions, and create urgency with senior stakeholders • Outstanding relationship management skills • Strong commercial acumen and disciplined opportunity management • Experience working across EMEA markets and navigating culturally diverse, matrixed organisations • Willingness to travel across EMEA when appropriate

🏖️ Vorteile

• Access to NICE benefits (specific benefits not detailed in the posting) • Fast-paced, collaborative, and creative work environment • Learning and growth opportunities • Internal career opportunities across multiple roles, disciplines, domains, and locations • Travel across EMEA when appropriate to support client engagement, strategic opportunities, and deal closure

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