Senior AI Interaction Designer

🕒 vor 1 Monat

🇺🇸 Vereinigte Staaten – Remote

💵 $95.000 - $113.000 / Jahr

⏰ Vollzeit

🟠 Senior

🤖 Künstliche Intelligenz

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Observe.AI

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 2017

🤖 Künstliche Intelligenz

🏢 Unternehmen

☁️ SaaS

Artificial Intelligence • Enterprise • SaaS

Observe. AI ist eine Unternehmensplattform für künstliche Intelligenz, die sich auf Konversationsintelligenz spezialisiert hat, um die Abläufe in Kontaktzentren zu verbessern. Das Unternehmen bietet fortschrittliche Lösungen für Echtzeit-Unterstützung von Agenten, Optimierung der Agentenleistung und Schulung sowie Überwachungsmethoden zur Einhaltung von Vorschriften an. Ziel ist es, Kundenserviceteams zu stärken und den Unternehmenserfolg durch seine VoiceAI-Agenten und KI-gestützte Automatisierung voranzutreiben. Die Plattform hilft Unternehmen, 100 % ihrer Kundeninteraktionen zu bewerten, die Kundenzufriedenheit zu steigern und den Umsatz zu erhöhen, während sie gleichzeitig die Betriebskosten senkt. Dies ist besonders vorteilhaft für Branchen wie Bank- und Finanzdienstleistungen sowie Krankenversicherungen.

Beschreibung

• Architect advanced vertical-specific enrichments and automated scoring processes across Voice, Chat, Email, and AI Agents to drive measurable ROI. • Balance "rigid" logic for compliance with "nuanced" logic for sentiment and soft skills when designing automated QA for large enterprises. • Own and execute POC/POV engagements, including requirements gathering, configuration, validation, and outcome presentation to prove technical viability for pilot customers. • Support pre-sales engagements by partnering with Sales Engineers during customer discovery, demos, and evaluations to translate complex requirements into buildable AI configurations. • Build interaction models that directly prove high-dollar ROI stories by correlating interaction data to Revenue, Retention, and Registration. • Audit and resolve complex accuracy issues in voice and text analytics to eliminate false readings and ensure a high-performance data foundation. • Design and deliver custom demos aligned to specific customer use cases across diverse verticals such as Healthcare, Financial Services, and Retail. • Partner with Deployment Managers, Sales, Product, and Engineering teams to support deal cycles and ensure customer success. • Provide thought leadership to optimize speech and text analytic configurations as the industry and AI capabilities evolve.

🎯 Anforderungen

• 4+ years of experience in Conversation Intelligence or Speech Analytics, specifically identifying key points of interest within multi-channel contact center interactions. • Proficiency in translating unique customer business logic into sophisticated "points of interest" and automated scoring models for automated quality assurance. • A demonstrated ability to correlate interaction data to tangible business outcomes like Revenue, Retention, and Compliance. • Deep understanding of the contact center industry and common KPIs such as AHT, CSAT, FCR, and their correlation to broader business objectives. • Strong project management skills to manage stakeholder expectations and communicate priorities, status, and progress across complex deal cycles. • Excellent oral and written communication, presentation, and influencing skills to navigate discovery workshops and high-stakes stakeholder meetings. • The ability to work independently and as a team player in a fast-paced, technology-driven environment to drive complex projects to completion.

🏖️ Vorteile

• Competitive compensation including equity: Market-aligned base pay, performance incentives, and meaningful equity ownership • Excellent medical, dental, and vision insurance options: Comprehensive medical, dental and vision benefits for employees and eligible dependents • Flexible Paid Time Off: Our unlimited, flexible PTO policy empowers you to take the time you need to recharge, maintain balance, and perform at your best. • Additional Time to Recharge: 10 company holidays, an annual company-wide Winter Break, and paid parental leave to fully support life outside of work. • 401(k) plan: Long-term financial planning support with tax-advantaged retirement savings • Quarterly Lifestyle Spending Account: Flexible quarterly stipend to support wellness, learning and professional development, and personal growth • Monthly Mobile + Internet Stipend: Support for remote and hybrid work connectivity needs • Pre-tax Commuter Benefits: Tax-efficient transit and commuting support for hybrid and in-office employees • Autonomy and Agency: Play a meaningful role in scaling a category-defining GenAI platform transforming the future of customer experience.