Lead Product Manager – Trust & Safety

🕒 vor 13 Tagen

🌐 Spanien, Portugal, +1 weitere Länder – Remote

infoinfo

⏰ Vollzeit

🟠 Senior

✅ Produktmanager

👻 Geisterscore 10%

infoinfo

🗣️🇺🇸🇬🇧 Englisch erforderlich

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Logo of OLX Group

OLX Group

10.000+ Mitarbeiter

📦 Logistik

📣 Marketing

✈️ Reisen

Logistics • Marketing • Travel

OLX ist eine Marktplatzplattform, die Verbraucherinnen und Verbrauchern weltweit sichere und benutzerfreundliche Handelsservices bietet. Mit Fokus auf Nachhaltigkeit und Community befähigt OLX Menschen, sich zu vernetzen und effizient zu handeln – und so einen positiven Unterschied in der Welt zu machen. Über verschiedene Marken und mit dem Anspruch, die Bedürfnisse der Kundinnen und Kunden zu verstehen, schafft OLX ein innovatives Arbeitsumfeld, das Teamarbeit und Wachstum fördert.

Beschreibung

• Own the Trust & Safety product strategy and roadmap, translating business risk and user insight into a clear, prioritised plan • Shift the function from reactive incident response to proactive, intelligence-driven fraud prevention • Build the Risk Engine, data signals intelligence, anomaly detection, and investigation tooling • Ship AI-native Trust & Safety product experiences with Data Science and Engineering using ML models, LLMs, and behavioural signals • Balance fraud mitigation with growth protection and make evidence-based trade-off decisions • Define and track Trust & Safety success metrics, including fraud loss rates, false positive/negative rates, time-to-resolution, user trust scores, and financial exposure • Partner with Engineering, Data Science, Legal, Compliance, and Operations to deliver outcomes • Build instrumentation, monitoring, and evaluation capabilities for fraud rates, detection model performance, and contributor/user impact • Establish business cases quantifying fraud losses and ROI of prevention investments; secure resources and drive prioritisation • Ensure products and strategies meet local and regional compliance, legal, and security requirements • Apply AI to threat analysis, synthetic user research, specification writing, and experimentation pipelines • Represent Trust & Safety at leadership level, presenting strategy, risk posture, and results to executive audiences

🎯 Anforderungen

• Significant product management experience in the digital sector: consumer facing platform, marketplace, mobility, e-commerce, classifieds, fintech, or similar high scale environment • Proven experience owning trust related products or problem spaces such as Trust & Safety, Fraud Prevention, Risk, Identity & Verification, Marketplace Integrity, Account Security, Abuse Prevention, Payments Risk, or Compliance Technology • Track record of building scalable systems that proactively detect, prevent, and mitigate abuse, fraud, risk, or other trust related issues, rather than relying solely on manual or operational processes • Strong analytical and data driven mindset, with experience defining success metrics, evaluating impact, and making prioritization decisions based on evidence and measurable outcomes • Experience partnering closely with Engineering, Data Science, Operations, Legal, Compliance, and other cross-functional stakeholders to deliver complex products in regulated or high-risk environments • Experience in vendor management and collaboration • Experience building, deploying, or working closely with machine learning, AI, risk scoring, decisioning, detection, recommendation, or automation systems • Demonstrated ability to balance user experience, marketplace growth, operational efficiency, and risk mitigation • Comfortable operating in ambiguity, taking ownership of complex problem spaces, influencing senior stakeholders, and driving strategy and execution across multiple teams • Strong core product muscle transferable across fraud domains • Well versed in building and iterating core Data (Science) products at scale • Experience building trust, risk, fraud, or safety products across multiple international markets and regulatory environments (nice to have) • Familiarity with emerging regulations and industry trends affecting online platforms, digital marketplaces, payments, AI, and consumer trust (nice to have)

🏖️ Vorteile

• Diversity, Equity and Inclusion at OLX • Opportunity to work with a large-scale consumer marketplace and AI-native product experiences • Collaboration across 50+ nationalities and 7 markets • Potential consideration for future OLX roles for up to 12 months with optional data consent

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