Engagement Manager – Professional Services

🕒 vor 7 Tagen

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Omatic

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51 - 200 Mitarbeiter

Gegründet 2002

💰 Private Equity Round im 2016-07

Mit über 80 % der Non-Profit-Organisationen, die heute 4 oder mehr Cloud-Lösungen nutzen, war der Bedarf an einer Integrationslösung, die speziell auf Non-Profits zugeschnitten ist, noch nie so groß. Omatic-Lösungen sind zweckmäßig aufgebaut und basieren auf dem direkten Feedback unserer über 3.000 Kunden aus dem Bereich des sozialen Engagements.\n\nGegründet im Jahr 2002, arbeitet Omatic daran, den Non-Profit-Sektor zu transformieren, indem der Zugang zu Daten und Erkenntnissen demokratisiert wird. Wir setzen Daten in sozialen Organisationen durch die Integration von Non-Profit-Best-of-Breed-Technologie frei. Wir sind einzigartig positioniert, um sozialen Organisationen Optionen und Auswahlmöglichkeiten in ihrer Technologie zu bieten, und verwandeln die Zeit der Teams von der Datenbereinigung zu datengetriebenen Entscheidungen und Missionsfokus.

Beschreibung

• Lead, mentor, and coach a team of five Integration Consultants to deliver exceptional customer outcomes • Hire, train, and professionally grow top talent • Conduct performance reviews, set goals, and empower consultants to own their growth • Foster a culture of accountability, curiosity, and continuous improvement • Oversee all Integration Consultant activities and escalation management • Drive the Professional Services team to meet and exceed customer onboarding metrics • Serve as a trusted advisor and escalation point for customers seeking best practices on Omatic products and services • Manage customer escalations with urgency, empathy, and resolution focus • Identify creative technical solutions to complex data and integration challenges • Continuously experiment and improve delivery processes and documentation • Accurately track and report project hours, notes, utilization, and status within internal systems • Provide pre-sales support including scoping, scope delivery, and solution design • Assist the Omatic Sales team in positioning and selling onboarding services • Conduct internal software trainings on tools your team utilizes day-to-day • Engage in ongoing professional development to stay current on industry trends

🎯 Anforderungen

• Demonstrated success leading or managing a professional services, consulting, or customer-facing team • Strong project management skills. Scheduling, task management, and juggling multiple initiatives simultaneously • Excellent written and verbal communication skills; ability to translate technical concepts for varied audiences • Proven ability to build collaborative relationships across internal teams and with external customers • Superior time management and organizational skills with exceptional attention to detail • Technical aptitude and comfort navigating SaaS platforms and integration tools • Ability to thrive in a fast-paced, team-oriented environment and adapt to changing priorities • Self-motivated learner who proactively advances their product and industry knowledge • Expertise on Omatic products and remain well-versed on product features and functionality (Preferred) • Experience working with or supporting nonprofit organizations (Preferred) • Familiarity with nonprofit systems such as email marketing, peer-to-peer fundraising, online donations, events management, or alumni/membership management platforms (Preferred) • Proficiency with project management tools as well as Salesforce such as Monday.com or similar (Preferred) • Experience leveraging AI tools (e.g., Claude, ChatGPT) to improve personal and team productivity (Preferred) • Background in data migration, systems integration, or CRM administration (Preferred) • 5-7 years of experience

🏖️ Vorteile

• Competitive compensation, benefits, and flexible work environment • Professional development opportunities