Director of Managed Services

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Orion Global Solutions

WebsiteLinkedInAlle Stellen

11 - 50 Mitarbeiter

Gegründet 2015

🤝 B2B

🤖 Künstliche Intelligenz

☁️ SaaS

B2B • Artificial Intelligence • SaaS

Orion Global Solutions ist ein vertrauenswürdiger Partner, der sich auf Salesforce-Dienstleistungen und künstliche Intelligenzlösungen spezialisiert hat. Mit über 30 Jahren Erfahrung bieten sie innovative, geschäftsorientierte CRM-Lösungen, die bedeutende Veränderungen und Wachstum für kleine bis mittelständische Unternehmen und Unternehmensabteilungen in verschiedenen Sektoren vorantreiben. Das Unternehmen konzentriert sich auf digitale Transformation, Kundenerfolg und nachhaltige Praktiken, was es zu einem bevorzugten Partner im Salesforce-Ökosystem macht, um komplexe geschäftliche Herausforderungen zu lösen.

Beschreibung

• Lead and scale a high-performing, client-centric delivery function • Own the managed services offering end-to-end—from team leadership and delivery quality to client success and revenue performance • Act as a player-coach, leading the team while remaining billable in a Solution Architect capacity on managed services accounts • Define and sell offerings with executive leadership • Help define service tiers, engagement models, and delivery standards • Manage team utilization, capacity planning, and revenue performance • Hire, mentor, and grow a team of Solution Architects, Admins, and BAs • Foster a high-performance, accountable, and collaborative culture • Implement best practices across Agile delivery and managed services operations • Act as a hands-on Solution Architect on key or complex accounts • Lead requirements discussions and translate business needs into solutions • Guide design decisions (declarative vs programmatic, integrations, etc.) • Support critical releases, escalations, and solution design reviews • Serve as the executive sponsor for managed services clients • Ensure high-quality, consistent delivery across multiple engagements • Lead strategic roadmap discussions and ongoing optimization efforts • Proactively identify opportunities for expansion and additional value • Standardize processes for intake, prioritization, and backlog management • Ensure effective collaboration across business, technical, and QA teams • Oversee release management across sandboxes and production environments • Drive continuous improvement in delivery efficiency and scalability • Stay current on Salesforce releases and ecosystem trends • Introduce new service offerings, accelerators, and reusable assets • Partner with Sales and Leadership to support growth and positioning of managed services

🎯 Anforderungen

• 10+ years in Salesforce roles, with experience leading teams or delivery functions • Proven experience in managed services, AMS, or multi-client delivery environments • Strong understanding of utilization, margins, and delivery operations • Hands-on experience as a Salesforce Solution Architect • Strong background in end-to-end implementations and post-go-live support • Experience with integrations and complex business processes • Deep understanding of Salesforce capabilities and best practices • Strong executive presence and stakeholder management skills • Ability to manage multiple clients while maintaining high service quality • Experience identifying growth opportunities within existing accounts • Strong understanding of Agile and SDLC methodologies • Excellent analytical, problem-solving, and communication skills

🏖️ Vorteile

• Competitive health coverage (medical, dental, vision) • Generous paid time off • Wellness programs and work-life flexibility • Community involvement + volunteer opportunities • Employee recognition and career development support • A vibrant, supportive culture where we work hard, learn constantly, and celebrate often