Vendor Relationship Manager – Health & Safety, Compliance

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Oyster

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

Gegründet 2020

💼 Beratung

📦 Logistik

👥 HR Tech

Consulting • Logistics • HR Tech

Oyster® ist eine globale HR-Plattform und ein Arbeitgeber-of-Record (EOR)-Dienst, der Unternehmen dabei unterstützt, Mitarbeiter und Auftragnehmer in über 180 Ländern einzustellen, zu bezahlen und zu verwalten, ohne lokale Niederlassungen zu eröffnen. Das Unternehmen bietet globale Gehaltsabrechnung, Compliance, Sozialleistungen, Auftragsmanagement und Unterstützung bei Umzug/Visa, zusammen mit APIs und Integrationen, um HR-Arbeitsabläufe zu automatisieren. Oyster richtet sich an HR-Leiter und Gründer mit einem SaaS-Produkt, das darauf ausgelegt ist, internationale Einstellungen, Gehaltsabrechnung und rechtliche Compliance zu vereinfachen, während es lokalen Experten-Support und Tools zur Skalierung verteilter Teams bietet.

Beschreibung

• Manage day-to-day relationships with key operational vendors, primarily across Health & Safety and Compliance services. • Build a strong understanding of vendor capabilities, service models, geographic coverage, and operational processes. • Act as a trusted point of contact between Oyster and external partners. • Ensure vendors are equipped to support high-quality customer and team member experiences. • Support the full vendor lifecycle, including onboarding, ongoing relationship management, performance tracking, and offboarding where required. • Monitor vendor performance against agreed KPIs, SLAs, and service expectations. • Prepare reporting and insights on vendor performance for internal stakeholders. • Develop expertise in Oyster’s Health & Safety and Compliance vendor landscape. • Partner with vendors to ensure services meet regulatory, compliance, and customer requirements.

🎯 Anforderungen

• 4+ years of experience in Vendor Management, Partner Management, Operations, Customer Success, Compliance, or a related function. • Experience managing external partners or service providers in a fast-paced environment. • Strong relationship management skills with the ability to build trust with internal and external stakeholders. • Experience monitoring vendor performance, SLAs, KPIs, or service delivery metrics. • Strong organisational skills with the ability to manage multiple priorities and stakeholders. • Excellent problem-solving skills with a proactive and solutions-oriented mindset. • Ability to analyse data, identify trends, and translate insights into improvements. • Strong written and verbal communication skills. • Comfortable managing ambiguity and working in a scaling environment. • Ability to influence stakeholders and drive outcomes without direct authority. • Experience managing operational issues, escalations, and complex stakeholder conversations. • Collaborative approach with experience partnering across multiple teams.

🏖️ Vorteile

• Paid time off: Enjoy 40 days off per year (including holidays and vacation), or more if required by your country. • Mental health support: Access Plumm, our mental well-being service. • Wellbeing allowance: Each month, receive a wellbeing allowance in your ThanksBen wallet. Spend it on a wide range of options; see the benefits catalogue for ideas. • Flexible parental leave: All new parents are eligible for at least three months’ paid leave, with job protection for up to 12 months or as required locally. • WFH stipend: Receive a stipend for your laptop and home office equipment to get you set up quickly.