Regional Host Account Manager

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PadSplit

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 2017

🏨 Gastgewerbe

🏗️ Bauwesen

📦 Logistik

💰 €20.500.000 Series B im 2021-11

Hospitality • Construction • Logistics

PadSplit ist eine Plattform, die sich auf kostengünstige Co-Living-Lösungen konzentriert und es Einzelpersonen ermöglicht, private Zimmer in gemeinsamen Wohnhäusern in verschiedenen Städten der Vereinigten Staaten zu mieten. Durch flexible Aufenthalte mit verlässlichen Identitäts- und Überprüfungsmaßnahmen soll eine sichere und heimelige Umgebung für die Mitglieder geschaffen werden. PadSplit vermarktet sich als erschwinglichere Option im Vergleich zu anderen Zimmervermietungsdiensten und hilft Mitgliedern, Geld zu sparen und Kredit aufzubauen. Das Unternehmen bietet auch Grundstückseigentümern die Möglichkeit, Einnahmen zu erzielen und einen positiven Einfluss in ihren Gemeinschaften zu leisten, indem sie Zimmer bereitstellen. PadSplit ist bekannt für seine innovative Technologie und seine kostengünstigen Wohnlösungen.

Beschreibung

• Lead Your Team — Coach, develop, and manage a team of Host Account Managers while creating a culture of accountability, growth, and high performance. • Drive Performance — Monitor regional KPIs including occupancy, retention, CSAT/NPS, ticket responsiveness, and portfolio health, using data to improve results. • Coach Consistently — Conduct regular one-on-ones, performance reviews, and coaching conversations that help your team continuously improve. • Resolve Escalations — Serve as the senior escalation point for complex host issues while partnering with Senior Host Experience Managers on challenging situations. • Improve Portfolio Health — Monitor trends across your regional portfolio, proactively identifying risks and implementing solutions before issues escalate. • Partner Cross-Functionally — Work closely with Product, Operations, Trust & Safety, Member Support, and Data teams to improve the overall host experience. • Build the Team — Support hiring, onboarding, and ramping new Host Account Managers while helping establish consistent operating standards. • Lead by Example — Stay close to the work by understanding policies, workflows, and platform capabilities so you can effectively support your team and model excellence.

🎯 Anforderungen

• Leadership Experience — 5+ years in Customer Success, Account Management, Client Success, or Host Relationship Management, including at least 2 years leading people. • Coaching Ability — Demonstrated success developing individuals into high-performing team members through consistent coaching and feedback. • Operational Mindset — Comfortable managing competing priorities while balancing people leadership with operational execution. • Data Fluency — Able to interpret performance metrics, identify trends, and translate insights into clear actions for your team. • Customer Expertise — Strong background managing high-touch customer or client relationships in fast-paced, service-oriented environments. • Marketplace Knowledge — Experience in property management, hospitality, real estate, or marketplace businesses is strongly preferred. • Communication Skills — Exceptional written and verbal communication with the ability to influence direct reports, cross-functional partners, and senior leadership. • Mission Alignment — Passion for PadSplit's mission and a willingness to stay close to the work while continuously improving the host experience.

🏖️ Vorteile

• Fully remote position - we swear! • Competitive compensation package including an equity incentive plan and company-wide bonus opportunity • National medical, dental, and vision healthcare plans • Company provided life insurance policy • Optional accidental insurances, FSA, and DCFSA benefits • Unlimited paid-time (PTO) policy with eleven (11) company-observed holidays • 401(k) plan • Twelve (12) weeks of paid time off for both birth and non-birth parents • The opportunity to do what you love at a company that is at the forefront of solving the affordable housing crisis