Senior Account Manager

🕒 vor 1 Monat

🇺🇸 Vereinigte Staaten – Remote

💵 $93.840 - $138.000 / Jahr

⏰ Vollzeit

🟠 Senior

💰 Account Manager

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Panorama Education

WebsiteLinkedInAlle Stellen

201 - 500 Mitarbeiter

Gegründet 2012

📚 Bildung

☁️ SaaS

🤖 Künstliche Intelligenz

💰 €60.000.000 Series C - Panorama Education im 2021-09

Education • SaaS • Artificial Intelligence

Panorama Education ist ein Bildungstechnologieunternehmen, das eine KI-gestützte SaaS-Plattform für Schulbezirke der Klassen K–12 bereitstellt, um Umfragen zu sammeln, ein Multi-Tiered System of Supports (MTSS) zu verwalten, Verhalten und Anwesenheit zu verfolgen und Unterricht sowie Interventionen zu personalisieren. Die Angebote — wie Panorama Solara, Student Success (MTSS) und Surveys & Engagement — kombinieren Datenanalyse, sichere bezirksverwaltete KI und berufliche Weiterbildung, um Lehrkräften dabei zu helfen, Bedürfnisse zu identifizieren, gezielte Maßnahmen zu planen und Schülerergebnisse zu messen, während Datenschutz und Konformität gewahrt bleiben.

Beschreibung

• Own and Drive Renewal Cycles: Lead renewals for your assigned portfolio, understanding budget cycles, funding sources, and contract nuances to secure timely renewals and identify growth opportunities. • Expand Panorama’s Impact: Actively pursue growth within existing accounts by identifying upsell opportunities, cultivating strategic relationships, and encouraging customer adoption of key product features. • Engage Clients Strategically: Conduct executive business reviews, outcome reviews, and in-person meetings to reinforce Panorama’s value and drive retention. • Develop and Execute Account Plans: Create and maintain comprehensive account plans, using KPIs to track client health, engagement, and adoption metrics. • Collaborate Cross-Functionally: Partner with Sales, Customer Experience, Product and other teams to align on strategies that ensure consistent client satisfaction and retention. • Ensure Data-Driven Client Success: Utilize metrics such as outcome reviews, customer adoption rates, and active user data to inform decision-making, prioritize account activities, and tailor client interactions. • Maintain Proactive Communication: Log all key client interactions, document strategic goals, and ensure all actions and communications are aligned with Panorama’s client success framework.

🎯 Anforderungen

• Proven Account Management Expertise: At least 3-5 years of experience managing strategic accounts with a strong focus on retention and expansion. Demonstrated ability to navigate complex renewal processes, upsell within existing accounts, and build long-term relationships. • Strategic Mindset and Ownership Mentality: Ability to take full ownership of a portfolio, demonstrating accountability for client success, renewal rates, and overall account health. • Data-Driven Approach: Strong analytical skills to interpret client data, adoption metrics, and leading indicators to drive decision-making and prioritization. • Exceptional Communication and Influence Skills: Experience influencing executive stakeholders and presenting complex information effectively to drive adoption and growth. • Flexibility and Adaptability: Comfortable with ambiguity and change; able to adapt to new role expectations and shifting priorities in a dynamic, team-oriented environment. • Willingness to Travel (30-40%): Travel to client sites for partnership reviews, strategic planning sessions, and in-person meetings to foster strong relationships and address client needs directly.

🏖️ Vorteile

• 401K with an employer match • Health, dental, vision, life insurance, and short-term and long-term disability coverage. • Flexible spending account for health care and dependent care • Wellness Reimbursement • Work from Home Reimbursement • Flexible vacation policy • Parental leave program • Company Issued Laptop