Client Project Manager, Operations

🕒 vor 2 Monaten

🇺🇸 Vereinigte Staaten – Remote

💵 $64.400 - $119.600 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

👷‍♀️ Projektmanager

🗣️🇺🇸🇬🇧 Englisch erforderlich

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Logo of Paylocity

Paylocity

5001 - 10000 Mitarbeiter

Gegründet 1997

👥 HR Tech

☁️ SaaS

🤝 B2B

💰 €10.000.000 Venture Round - Paylocity im 2008-05

HR Tech • SaaS • B2B

Das 412. Testgeschwader der Edwards Air Force Base ist ein wichtiger Bestandteil der US-Luftwaffe, der sich der Luft- und Raumfahrttestung und -bewertung widmet. Das Geschwader überwacht verschiedene Programme zur Verbesserung der Einsatzfähigkeiten und Sicherheit im militärischen Luftfahrtsektor. Es spielt eine entscheidende Rolle bei der Unterstützung der Edwards Airmen und fördert Innovationen durch Initiativen wie den Spark Tank-Wettbewerb, der Bildung und Gemeinschaftsengagement in den MINT-Bereichen betont.

Beschreibung

• Manage critical projects for Paylocity’s largest, most complex, and highest-revenue clients • Define project scope, develop project plans, and track and report progress • Understand client business challenges and map Paylocity features and benefits to address them • Resolve operational issues affecting regular Paylocity system usage • Provide exceptional customer service to internal and external clients • Partner with internal stakeholders to complete projects on time • Build relationships with Sales, Client Services, and other Paylocity divisions to improve client satisfaction • Coordinate internal and external client teams, clarify objectives, assign responsibilities, and meet timelines • Report ongoing progress to clients’ senior leadership • Assist with quarterly business reviews • Identify project roadblocks and propose risk-mitigation strategies • Identify HR, Finance, and IT opportunities that can be solved with Paylocity products or HCM solutions • Advocate for clients and communicate client needs, feature requests, and market trends to internal teams • Identify opportunities for automation, product improvement, and process improvement • Lead client calls to report on project task deliverables • Travel to clients up to 50% • Stay updated on HR, payroll, and benefits administration trends, regulations, and best practices • Share relevant industry insights with clients • Perform other duties as designated by the Client Services Director

🎯 Anforderungen

• Bachelor’s degree or equivalent education and experience required • 5–7 years of project management or technical account management experience required • Previous client services and client-facing experience required • Excellent project and time management skills • Ability to multitask and frequently change priorities • Previous HCM or payroll service bureau experience strongly preferred • Advanced Microsoft Excel skills, including VLOOKUP • Proven system knowledge of the majority of the Paylocity HCM suite preferred • Ability to convey information clearly and persuasively • Excellent soft skills for interacting with C-level executives • Previous product training and instructional design experience preferred • Ability to influence stakeholders without authority • Willingness to support clients in Mountain and Pacific Time Zones • Ability to travel to clients up to 50% • Ability to sit for extended periods, typically 7–8 hours per day • Ability to operate computer and phone systems, type, and use multiple software programs simultaneously

🏖️ Vorteile

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • 401(k) match • Career development opportunities • Annual bonus eligibility • Restricted stock unit grant based on individual performance • Full range of benefits

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