Director, Experience – Americas

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Pebl

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501 - 1000 Mitarbeiter

Gegründet 2014

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

Pebl ist ein global tätiger Employer of Record (EOR) und HR-Plattform, die Unternehmen dabei unterstützt, Mitarbeiter in über 185 Ländern einzustellen, zu bezahlen und zu verwalten. Die KI-gestützte SaaS-Lösung bietet globale Gehaltsabrechnung, Verwaltung von Zusatzleistungen, Unterstützung beim Thema Einwanderung, Talentakquise sowie Echtzeit-Compliance-Anleitungen und Integrationen, wodurch Unternehmen international expandieren können, ohne lokale Entitäten zu schaffen. Pebl bedient HR-, Finanz- und Rechtsteams in Unternehmen und wachstumsstarken Firmen, die eine schnelle und konforme globale Einstellung anstreben.

Beschreibung

• Lead strategic execution across multiple teams, balancing speed with quality outcomes • Collaborate with Product, HR, Operations, Payroll, and Client Success teams to drive cross-departmental initiatives and operational excellence • Drive large-scale change initiatives, building team agility and fostering innovation • Develop leaders across departments and promote a strong culture of engagement and high performance • Champion continuous improvement and accountability across teams • Define and scale global Experience strategy, ensuring exceptional supported-employee and client experiences across markets

🎯 Anforderungen

• A Bachelor’s degree or equivalent experience, with an advanced degree preferred, demonstrating a strong academic or professional foundation • A proven track record of leading multiple teams and delivering strategic outcomes in fast-paced, complex environments • Experience driving large-scale change initiatives, fostering innovation, and building agile, high-performing teams • Strong leadership capabilities with a demonstrated ability to develop, engage, and inspire leaders across multiple departments • Excellent communication and stakeholder management skills, with the ability to influence and align cross-functional partners at all levels • Typically 8–10 years of experience in customer operations, with a deep understanding of service delivery and operational excellence • Strong analytical skills, with the ability to deep dive into complex data, uncover insights, and translate them into clear, actionable business plans • A proven ability to assess and improve business performance, identifying key levers and driving measurable impact across teams • Experience implementing and scaling AI-driven solutions to optimize operations, enhance decision-making, and improve overall efficiency • A hands-on mindset with a strong bias for action, comfortable rolling up your sleeves to solve problems and support teams when needed.

🏖️ Vorteile

• Flexible Time Off – Take the time you need to recharge. • Parental Leave – Support for growing families. • Health and Dental Insurance – Where applicable, to cover you and your loved ones. • Retirement Savings + Employee Incentive Plan – Plan for the future while sharing our success.