Support Specialist, Financial Management & Accounting

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Pennylane

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

Gegründet 2020

☁️ SaaS

💳 Fintech

🤝 B2B

SaaS • Fintech • B2B

Pennylane ist eine französische SaaS-Plattform, die das Finanzmanagement, die Buchhaltung, die Rechnungsstellung, das Ausgabenmanagement, die Liquiditätsverwaltung und die Geschäftsbanking-Funktionen für kleine und mittelständische Unternehmen, Selbstständige und Buchhaltungsfirmen zentralisiert. Sie bietet ein integriertes Dashboard, automatisierte Workflows, Bankkonten und Firmenkarten, Rechnungs- und Zahlungstools sowie native Integrationen mit Buchhaltungs- und Zahlungspartnern, um die Buchführung und Cashflow-Operationen zu optimieren.

Beschreibung

• As a Support Specialist — Financial Management & Accounting, you act as both a subject-matter and platform expert. • You are the primary point of contact for our customer base who have chosen Pennylane as the central software for their accounting and financial management. • You engage daily with users and aim to understand the issues they are experiencing. • After investigating, your goal is to provide an answer or solution to the user, or when necessary, escalate the issue to the technical teams. • You are also responsible for helping company and firm accountants import their data into Pennylane to facilitate migration. • First 3 months: You join the Pennylane Academy and train on the product and the team’s processes. • Months 4 to 6: You begin handling increasingly complex customer requests. • You will become a product expert and support your team’s skills development.

🎯 Anforderungen

• Accounting education (BTS CGO, DCG, BTS Assistant de gestion PME-PMI, Master CCA, or Bachelor in Administrative and Accounting Management). • At least 3 years’ experience in an accounting firm (ideally having completed at least three fiscal periods). • Experience working directly with company leaders is a plus (for example internal advisory). • Interest in innovative work tools and new technologies. • Autonomy and the ability to solve problems independently and find solutions. • Knowledge of the Pennylane platform is a plus. • Professional level of English. • Strong written communication skills and the ability to explain concepts clearly and professionally to users. • Ability to understand and respond to client needs, deliver excellent service, and maintain strong client relationships. • Capacity to work both independently and as part of a team. • Flexibility to adapt to the rapid evolution of the product. • Willingness to learn and stay up to date with product developments.

🏖️ Vorteile

• Comprehensive health insurance from top providers (Alan Blue and Alan Mind) • Meal vouchers (Swile card) • Between 6 and 12 additional RTT days on top of 5 weeks of paid vacation • Opportunity to improve your English through Busuu • Dedicated monthly budget for all Pennylaners to support working from home or using coworking spaces • Easy access to our offices, located a few minutes from Saint-Lazare in the heart of Paris • Equity grant (BSPCE) • Access to 8,000 gyms across France and 300+ wellness activities via our partner Gymlib • A Mac • We play many sports together and make a point of coming together regularly for company events such as Tech Days (which bring remote Pennylaners together every 3 months) and our annual company offsite, fostering strong team cohesion for everyone.