Senior Manager, Clinical Applications

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🕒 vor 6 Tagen

🌽 Illinois, Iowa, +7 weitere Bundesländer – Remote

🌽 Illinois – Remote 🌾 Iowa – Remote 🐎 Kentucky – Remote 🏈 Ohio – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🧀 Wisconsin – Remote

💵 $116.250 - $193.000 / Jahr

⏰ Vollzeit

🟠 Senior

👔 Manager

🦅 H1B-Visum-Sponsor

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Philips

WebsiteLinkedInAlle Stellen

10.000+ Mitarbeiter

🏥 Gesundheitswesen

⚕️ Krankenversicherung

🧬 Biotechnologie

Healthcare • Healthcare Insurance • Biotechnology

Im Laufe des vergangenen Jahrzehnts haben wir uns zu einem führenden Unternehmen mit klarem Fokus auf Gesundheitstechnologie entwickelt.

Beschreibung

• Lead a team of clinical specialists within assigned geography to deploy standard processes for customer education, escalation, service and sales support for multiple modalities • Contribute to market share growth via retention of installed base • Accountable for the customer experience, revenue and cost targets and operational metrics • Lead the execution of large-scale professional services and customer adoption programs, ensuring projects are delivered on time, within scope, and aligned with business objectives • Oversee multiple project teams while managing resources, mitigating risks, and driving operational excellence across complex customer engagements • Serve as the executive owner for high-impact customer projects by validating contractual, financial, and operational readiness before project launch • Ensure successful delivery through strategic oversight, proactive governance, and effective cross-functional collaboration • Develop and execute customer success strategies that drive adoption, satisfaction, retention, and long-term customer partnerships • Lead the resolution of complex customer escalations while implementing continuous improvement initiatives that enhance the overall customer experience • Partner closely with senior leadership, Product Management, R&D, Sales, Marketing, and Business Development to influence product strategy and deliver solutions that address evolving customer and market needs • Leverage customer insights and success stories to strengthen market positioning and support business growth • Drive operational excellence by establishing quality management standards, standardizing best practices, and continuously improving service delivery processes • Manage financial performance through effective resource planning, cost management, and operational efficiency while ensuring profitable project execution

🎯 Anforderungen

• Bachelor's degree or equivalent combination of education and experience • 5+ years of experience in a technical, clinical, customer success, professional services, or sales environment • A minimum of 3+ years of leadership experience managing teams and customer-facing operations • Proven leadership experience managing large-scale professional services, customer success, implementation, or project delivery organizations • Strong program and project management expertise, including oversight of complex customer implementations, resource planning, risk management, and executive stakeholder communication • Experience collaborating across engineering, product management, commercial, and operations teams • Demonstrated ability to build and maintain executive customer relationships through proactive engagement, customer advocacy, and strategic issue resolution • Proven success managing high-priority escalations while driving continuous improvement and customer satisfaction • Strong operational, financial, and people leadership skills, including experience managing budgets, profitability, resource utilization, performance metrics, talent development, succession planning, and building high-performing teams • Excellent communication and influencing skills with the ability to lead effectively across global, matrixed organizations

🏖️ Vorteile

• company fleet/car • training • advancement opportunities • comprehensive Philips Total Rewards benefits program • generous PTO • 401k (up to 7% match) • HSA (with company contribution) • stock purchase plan • education reimbursement