Implementations Engineer

🕒 vor 2 Monaten

Jetzt Bewerben

Ähnliche Remote-Jobs finden

E-Mails für Remote-Jobs erhalten

📊 Überprüfen Sie Ihre Lebenslauf-Bewertung für diese Stelle

Verbessern Sie Ihre Chancen auf ein Vorstellungsgespräch, indem Sie Ihre Lebenslauf-Bewertung vor der Bewerbung überprüfen.

Lebenslauf hochladen

Portless

WebsiteLinkedInAlle Stellen

11 - 50 Mitarbeiter

🛍️ eCommerce

💳 Fintech

eCommerce • Logistics • Fintech

Portless ist eine Logistik- und Fulfillment-Plattform, die sich auf Direct-to-Consumer (DTC) E-Commerce-Versand spezialisiert hat und es Unternehmen ermöglicht, Bestellungen direkt aus China an die Haustüren ihrer Kunden zu liefern. Durch die Optimierung von Versandprozessen und die Senkung der Kosten verbessert Portless die Margen und den Cashflow für seine Kunden, sodass sie effizient auf die tatsächliche Kundennachfrage reagieren können. Das Unternehmen bietet auch Integrationen mit beliebten E-Commerce-Plattformen an, um internationalen Versand nahtlos und effektiv zu gestalten.

Beschreibung

• Ritz-Carlton Onboarding & Project Management: Lead the end-to-end onboarding process, providing personalized support and setting expectations for project milestones. • Execution of Implementation Plans: Develop detailed plans ensuring projects are completed on time and within scope. • Proactive Communication: Maintain clear, consistent updates for stakeholders, identifying potential delays before they escalate. • Technical Integrations & Data Migration: Lead the integration of client ERP/OMS systems with Portless via API and EDI protocols. • Data Integrity: Oversee the migration of SKU and inventory data, ensuring formats are mapped correctly and validated for accuracy. • Technical Troubleshooting: Resolve complex issues during the setup of Shopify configurations and custom integrations. • Operational Readiness & Inventory Inbounding: Partner with Operations to validate workflows for receiving, picking, and packing. • Supplier Orchestration: Coach merchants on product best practices, labeling, and inbound routing requirements to ensure efficient receiving. • Equipment & Layout Readiness: Ensure physical pack stations and replenish strategies are optimized for the merchant's profile. • Launch Excellence & Knowledge Transfer: Lead the transition from sandbox to production, ensuring all technical and operational "go-live" criteria are met with 100% accuracy. • Technical Documentation & Handover: Develop comprehensive merchant-specific SOPs and technical maps. Conduct formal handoff sessions to the Hypercare and Customer Success teams to ensure long-term stability. • Post-Launch Stabilization: Act as the primary technical point of contact during the immediate "Day 1" window, resolving any initial friction before officially graduating the merchant to Hypercare. • Onboarding Retro & Optimization: Conduct post-implementation reviews to identify framework improvements, ensuring each subsequent launch is faster and more efficient than the last.

🎯 Anforderungen

• Fluent in English: Exceptional communication and presentation skills. • 3+ Years of Experience: Proven track record in implementation, onboarding, or warehouse technology roles. • Technical Proficiency: Deep understanding of APIs, EDI standards, and WMS/OMS/ERP configurations. • Logistics Knowledge: Strong understanding of inventory management, non-bonded/bonded requirements, and e-commerce fulfillment. • Problem Solving: Advanced analytical skills with data manipulation (Excel/SQL) and a proactive approach to issue resolution.