Senior Project Manager, Contact Center

🕒 vor 1 Monat

🇺🇸 Vereinigte Staaten – Remote

⏰ Vollzeit

🟠 Senior

👷‍♀️ Projektmanager

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Presidio

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

🤖 Künstliche Intelligenz

🔒 Cybersecurity

🏢 Unternehmen

Artificial Intelligence • Cybersecurity • Enterprise

Presidio ist ein globales IT-Lösungs- und Dienstleistungsunternehmen, das agile, sichere digitale Plattformen entwirft, implementiert und verwaltet, um Unternehmenskunden bei der Beschleunigung der digitalen Transformation zu unterstützen. Zu den Angeboten gehören Cloud-Migration und moderne Plattformen, Managed Services, KI und Datenanalysen (einschließlich agentischer und privater KI), Cybersicherheit, Netzwerke, Zusammenarbeit sowie Lifecycle-/Finops- und Beschaffungs-/Verbrauchsfinanzierung. Presidio bedient regulierte und Unternehmenssektoren wie Gesundheitswesen, Medien & Unterhaltung, Finanzen, öffentlichen Sektor und Versorgungsbetriebe.

Beschreibung

• Provide end-to-end ownership of all project phases including requirements validation, detailed planning, solution design coordination, build, testing, deployment, stabilization, and formal project closeout. • Develop, maintain, and actively manage integrated project plans, including work breakdown structures, critical path analysis, milestones, dependencies, and deliverables. • Enforce project governance standards to ensure projects are delivered on time, within approved budget, and in alignment with contractual commitments. • Own project financial performance, including revenue recognition alignment, cost tracking, billable utilization, and gross margin targets. • Monitor and control project labor, materials, and third-party costs; provide accurate forecasting, variance analysis, and financial reporting. • Partner with accounting and operations teams to ensure accurate project billing, cost allocation, and compliance with internal financial controls. • Lead cross-functional project teams consisting of Presidio engineering resources, solution architects, third-party vendors, and subcontractors. • Perform proactive resource planning in coordination with delivery leadership to ensure appropriate staffing, skills alignment, and capacity availability. • Act as the primary point of contact for customers, executive sponsors, internal leadership, and vendor partners throughout the project lifecycle. • Identify, document, and manage project risks, issues, and mitigation strategies; escalate appropriately with clear impact analysis and recommended actions. • Lead formal change management processes, including scope change assessment, pricing impacts, schedule adjustments, and customer approvals. • Ensure all deliverables meet Presidio quality standards, contractual requirements, and customer expectations prior to acceptance. • Drive clear, consistent, and professional communication through status reports, steering meetings, and executive briefings. • Proactively address client concerns, manage expectations, and resolve delivery challenges to maintain trust and long-term customer relationships.

🎯 Anforderungen

• Bachelor’s degree or equivalent professional or military experience. • 7+ years of hands-on experience as a Senior Project Manager delivering complex, customer-facing technology implementation projects within a VAR, systems integrator, or professional services environment. • Demonstrated experience managing Contact Center and Unified Communications solutions, including cloud, hybrid, and on-prem deployments. • Proven ability to manage project financials, including margin, utilization, cost controls, and revenue alignment. • Strong command of formal project management methodologies, documentation, and governance practices. • Advanced proficiency with Microsoft Project for scheduling, dependency management, and critical path analysis. • PMP, Agile, or equivalent project management certification preferred.

🏖️ Vorteile

• Health insurance • Professional development • Paid time off