Account Manager, Enterprise

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Prokeep

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 2016

🤝 B2B

☁️ SaaS

🛍️ eCommerce

💰 €9.000.000 Seed Round im 2022-06

B2B • SaaS • eCommerce

Prokeep ist eine dynamische Kommunikationsplattform, die speziell für Händler entwickelt wurde, um die Kundenbindung zu verbessern und die Auftragsverwaltung über verschiedene Kanäle wie SMS, E-Mail und Web-Chat zu optimieren. Durch die Zentralisierung von Kundendaten und Kommunikation stellt Prokeep sicher, dass Teams Kunden schneller bedienen und den Umsatz proaktiv steigern können. Die Plattform integriert sich nahtlos in bestehende Systeme, bietet Echtzeit-Einblicke und KI-gesteuerte Workflows, um bessere Entscheidungen und verbesserte Kundenbeziehungen zu ermöglichen.

Beschreibung

• Reporting to the Director of Account Management, the Account Manager, Enterprise will own location expansion, upsell/cross-sell, and support retention across a portfolio of enterprise distributor accounts. • You will be a trusted advisor to your book of business, helping customers realize the full value of Prokeep by identifying and executing opportunities to grow their investment in our platform. • To help us achieve our goals, we are looking for a new team member who is consultative by nature, revenue driven, and invested in customer outcomes. • Our ideal candidate brings energy and discipline to every account interaction, thrives in a fast-paced SaaS environment, and is motivated by hitting and exceeding quota. • The AM owns the commercial engine. You are responsible for identifying white space in your accounts, running full-cycle sales motions for new products like Order Automation and Growth Hub, and closing location expansion deals. • We are looking for a closer who thrives on hitting monthly targets and treats every customer interaction as an opportunity to uncover new revenue while delivering value. • Account Managers are the revenue engine of our post-sale customer relationships. You will own the full expansion sales motion for your portfolio, partnering with Customer Success Managers (CSMs) to find growth opportunities while retaining and renewing our existing customers. • Proactively prospect into your existing accounts to build a 3x pipeline of expansion opportunities, ensuring consistent pipeline hygiene and accurate forecasting in HubSpot. • Lead discovery calls, deliver high-impact product demonstrations, handle pricing negotiations, and overcome objections for products like Order Automation and Growth Hub. • Proactively manage a portfolio of Enterprise accounts, maintaining strong relationships with key decision-makers and ensuring customers are achieving their desired outcomes with Prokeep. • Map out the "white space" within your portfolio to identify high-propensity targets for upsells and cross-sells. • Own a monthly and quarterly expansion quota, focusing on location expansion, package upgrades, and new product cross-sell through a consultative, outcome-focused sales approach. • Partner closely with Customer Success to conduct regular business reviews, align on adoption and value realization strategies, and create natural expansion opportunities while mitigating churn risk.

🎯 Anforderungen

• 3+ years of proven success in a quota-carrying account management or expansion sales role in a SaaS organization; enterprise experience strongly preferred. • Demonstrated ability to retain and grow a book of business through consultative relationship management and structured account planning. • Strong understanding of recurring revenue models and the commercial levers that drive growth and retention. • Experience managing a high-volume portfolio of Enterprise accounts with consistent pipeline hygiene and forecast accuracy. • Familiarity with HubSpot or similar CRM platforms. • Excellent communication skills (written, verbal, and presentation) with the ability to engage effectively at multiple levels of a customer organization; must be proficient in communicating with senior executives at large organizations. • Highly organized, analytical, and able to manage competing priorities in a fast-paced, evolving startup environment. • Growth-oriented, collaborative, and motivated by both individual and team success. • You share our values and work in accordance with those values. • Experience in or familiarity with the wholesale distribution or construction industry is a plus.

🏖️ Vorteile

• Competitive Compensation: Reflecting your expertise and impact. • Equity Package: Your success is our success—share in the growth you’ll help create. • Comprehensive Benefits: Health, dental, vision, life, short & long-term disability, 401(k), and employee assistance program (EAP). • Flexible PTO: Recharge and refocus with the flexibility to manage your time with no preset limits • Continuous Growth: Yearly education stipend to support your professional development.