Key Account Manager

🕒 vor 1 Tag

🗣️🇺🇸🇬🇧 Englisch erforderlich

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Logo of PureCars

PureCars

201 - 500 Mitarbeiter

🚘 Automobilindustrie

📣 Marketing

☁️ SaaS

💰 Venture Round im 2019-05

Automotive • Marketing • SaaS

PureCars ist ein Unternehmen, das fortschrittliche datengesteuerte Marketinglösungen speziell für Autohändler anbietet. Sie konzentrieren sich darauf, mehr Kunden durch ihre umfassenden digitalen Werbedienstleistungen und die Kundendatenplattform The AutoMiner zu gewinnen und zu konvertieren. Durch die Nutzung unübertroffener Datenfähigkeiten, Marktkenntnisse und Berichterstattung hilft PureCars Händlern, wirkungsvolle Marketingentscheidungen zu treffen. Ihr Omni-Channel-Ansatz umfasst digitale Werbung, soziale Medien, OTT & Video, Direktmailing und E-Mail-Marketing. Mit einem starken Netzwerk von OEM-Partnerschaften und Zugang zu führenden Werbepartnern in Nordamerika positioniert sich PureCars als führend in der Automobilmarketing-Innovation.

Beschreibung

• Serve as the primary point of contact and relationship owner for assigned PureCars and AutoAlert dealership customers throughout the customer lifecycle. • Manage client retention, account growth, customer satisfaction, engagement, and revenue growth. • Build relationships with Dealer Principals, General Managers, and dealership leadership. • Present ROI, performance insights, and opportunities to maximize platform utilization. • Schedule recurring business reviews and strategic planning sessions. • Serve as a trusted advisor by developing strategic recommendations. • Review dealership assets, platform settings, user access, and utilization. • Identify organic growth and additional product adoption opportunities. • Monitor dealership performance metrics and provide data-driven recommendations and process improvements. • Increase customer knowledge and adoption through education and consultation. • Develop customer advocates for PureCars and AutoAlert. • Represent the customer internally and collaborate with Sales, Product, Engineering, Marketing, Operations, Finance, and other cross-functional teams. • Coordinate and promote customer training. • Maintain working knowledge of the PureCars and AutoAlert product suites. • Complete required reports, documentation, and administrative tasks. • Meet with leadership to discuss client health, initiatives, opportunities, and progress. • Guide customers to appropriate support, training, and customer success resources. • Perform other duties as assigned.

🎯 Anforderungen

• Minimum of 5 years of automotive industry experience preferred. • Bachelor's degree preferred. • Previous account management, customer success, or customer support experience required. • Experience with consultative, solution-based, or strategic selling approaches. • Strong presentation and communication skills for customer meetings, training sessions, and executive business reviews. • Demonstrated attention to detail and commitment to accurate recordkeeping. • Excellent written and verbal communication skills. • Exceptional customer-facing skills with the ability to build credibility and trust. • Strong analytical and problem-solving skills. • Working knowledge of the automotive retail industry, market trends, and competitive landscape. • Strong understanding of customer success principles and SaaS technology adoption. • Demonstrated knowledge of the PureCars and AutoAlert product portfolio preferred. • Ability to travel as necessary to maintain an in-person dealership presence.

🏖️ Vorteile

• Remote work arrangement • Travel as necessary to maintain an in-person dealership presence • Equal employment workplace free from discrimination

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