Senior Product Support Specialist – Enterprise RCM

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🕒 vor 9 Tagen

🇺🇸 Vereinigte Staaten – Remote

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🟠 Senior

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Raintree Systems

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201 - 500 Mitarbeiter

Als führendes EMR für Therapie und Rehabilitation bietet unsere All-in-One-Lösung automatisierte Patientenbindung, leistungsstarkes Revenue Cycle Management und Abrechnung sowie flexible Business Intelligence. Vereinbaren Sie noch heute ein kostenloses Beratungsgespräch! -> https://www.raintreeinc.com/schedule-a-demo

Beschreibung

• Act as the primary source of knowledge for our enterprise base when it comes to complex technical issues across Practice Management, Clinical, and Billing/Financial domains • Utilize expert-level critical thinking to deconstruct complex software behaviors, isolate root causes, and recreate bugs in test environments • Lead the response for high-impact service disruptions affecting the Enterprise base • Provide a premium support experience for VIP accounts • Dedicate 20% of your time to developing those around you • Maintain impeccable case records, ensuring HIPAA compliance, data security, and clear follow-up commitments • Look beyond the immediate ticket to identify and resolve underlying issues before they impact the broader client base

🎯 Anforderungen

• Bachelor’s degree in Information Management, Business Administration, Healthcare Informatics, or equivalent experience • 4–6 years of SaaS application support experience; minimum 4 years specifically supporting Raintree software and the Billing/RCM Domain • Deep understanding of Medical/Revenue Cycle Management (RCM) and Electronic Health Record (EHR) workflows • High proficiency in troubleshooting complex SaaS architectures and navigating database/integration issues

🏖️ Vorteile

• Exceptional interpersonal and "diplomatic" communication skills • The ability to remain calm and authoritative during critical system outages • 20% of your time to developing those around you, elevating the department's collective knowledge • Lead the creation, curation, and maintenance of a robust Knowledge Base to drive self-service and improve First Contact Resolution (FCR) • Identify systemic challenges in products or processes and proactively propose data-driven improvement strategies • Ensure rapid resolution and clear stakeholder communication