Manager – Customer Account Management

🕒 vor 5 Monaten

🇺🇸 Vereinigte Staaten – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

💰 Account Manager

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Redwood Software

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

Gegründet 1993

☁️ SaaS

🏢 Unternehmen

🤝 B2B

SaaS • Enterprise • B2B

Redwood Software ist ein Cloud-natives Unternehmenssoftwareunternehmen, das Plattformen für Workload-Automatisierung und Service-Orchestrierung (RunMyJobs) bereitstellt, um Geschäftsprozesse über SAP-, ERP-, Cloud- und Vor-Ort-Systeme zu automatisieren und zu orchestrieren. Die SaaS-Angebote umfassen Job-Scheduling, Managed File Transfer, Finanz-/Record-to-Report-Automatisierung, DevOps- und Datenorchestrierung mit Low-Code-Tools, tiefgehenden SAP-Integrationen und unternehmenskritischer Sicherheit und Support.

Beschreibung

• Manage, mentor, and develop a team of Customer Account Managers to meet and exceed revenue targets for renewals, upsells, and cross-sell of Redwood products. • Drive and exceed team performance across key KPIs: Gross Dollar Retention (GDR) + price increases, logo retention, expansion revenue, and professional services growth. • Develop and implement strategies to expand Redwood’s footprint within existing accounts and accelerate revenue growth. • Align Customer Account Management objectives with company priorities through close partnership with Sales Leadership and the Executive Leadership Team. • Collaborate with cross-functional teams—including Product, Professional Services, Support, and Marketing—to ensure successful customer outcomes and identify new growth opportunities. • Track, analyze, and report on key performance metrics to assess team success and adapt strategies as needed. • Build and strengthen executive-level relationships within customer accounts to support retention, expansion, and long-term account health. • Identify new opportunities through customer insights, usage patterns, and renewal signals. • Develop and deliver training programs to equip CAMs with the product knowledge, commercial acumen, and skills needed to succeed. • Foster a culture of collaboration, accountability, and customer-centricity across the Customer Account Management organization.

🎯 Anforderungen

• 3–5 years of experience in customer-facing roles such as customer success, account management, sales, technical consulting, or enterprise support. • Strong communication skills, with the ability to articulate technical information effectively to both technical stakeholders and senior executives. • Proven ability to lead and inspire customer-facing teams, driving performance and professional growth. • Excellent organizational skills with the ability to manage competing demands, multiple priorities, and large customer portfolios. • Strong analytical skills for assessing customer health, usage trends, renewal risk signals, and expansion opportunities. • Experience facilitating collaboration across functional teams in both in-person and virtual environments. • Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience preferred. • Familiarity with Salesforce and tools like Outreach (or similar sales execution platforms).

🏖️ Vorteile

• World-class support designed to give you the freedom and time to imagine and define your future • Opportunity to work with a global team of automation experts • Collaborative and customer-obsessed team culture