Senior Technical Account Manager

🕒 vor 9 Monaten

🥔 Idaho, Illinois, +2 weitere Bundesländer – Remote

🥔 Idaho – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote

💵 $100.000 - $150.000 / Jahr

⏰ Vollzeit

🟠 Senior

🧑‍🔧 Technischer Account Manager

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Relativity

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

🤖 Künstliche Intelligenz

🏢 Unternehmen

☁️ SaaS

Artificial Intelligence • Enterprise • SaaS

Relativity ist ein Unternehmen, das Kunden dabei hilft, Daten zu organisieren, Wahrheiten zu entdecken und Maßnahmen durch spezialisierte Softwarelösungen zu ergreifen. Das Unternehmen ist bekannt für seine umfassende Cloud-basiertes Review-Software, die Herausforderungen wie E-Discovery, Vertragsanalyse, Reaktion auf Datenverletzungen und mehr adressiert. Relativity integriert fortschrittliche künstliche Intelligenz in seine Lösungen, um die Effizienz in Datenverwaltungs- und Überprüfungsprozessen zu verbessern. Es bedient eine breite Palette von Kunden, darunter Anwaltskanzleien, Unternehmen und Regierungsbehörden, und bietet ihnen sichere, KI-gestützte Werkzeuge. Relativity setzt sich für proaktive Sicherheit, legendären Support und den Aufbau einer globalen Gemeinschaft von Nutzern und Partnern ein.

Beschreibung

• The Technical Account Management Team proactively supports our customers in meeting their goals and overcoming any technical challenges encountered using the Relativity suite of products. • As a member of the Technical Account Management Team, the lead Technical Account Manager (TAM) works proactively with our customers to ensure strong outcomes with key customer projects, goals, and KPIs. • The TAM is responsible for developing an account plan and strategy for leveraging the Relativity platform to achieve the customers' desired objectives. • The TAM performs ongoing technical account oversight and manages the technical relationship with the customer. • Work cross-functionally and apply critical thinking skills to solve problems and guide internal stakeholders to appropriate solutions for our business and customers. • Develop a strong understanding of projects impacting your service area and ensuring service impact is minimized • Help guide the resolution of critical customer incidents • Lead technical success plans to ensure customers have a positive and successful experience using Relativity • Be accountable for the quality of Service provided; ensuring future demand from growth and projects is understood and factored into capacity planning for customers • In the role of an SME, work collaboratively with cross-functional teams to enhance the product and create a better customer experience across multiple verticals • Drive internal service review meetings covering performance, service improvements, quality, and process • Partner with other senior level team members in Product, and Engineering as needed to troubleshoot and resolve customer incidents • When interacting with our customers, take the initiative to provide the best practices on the use of Relativity • Maintain the flexibility to work other time frames as needed or requested • Commitment to and consistent demonstration of core company values • Contribute to and follow Knowledge-Centered Support (KCS) processes and best practices • Exhibit subject matter expert (SME) knowledge in Relativity

🎯 Anforderungen

• Relativity Certified Administrator required • 7+ years in a technical role directly supporting customers • Highly-developed written and verbal communication skills • Ability to work efficiently under pressure, drive projects to completion and meet deadlines. • Ability to manage multiple projects simultaneously and prioritize based on company and team objectives. • Meticulous attention to detail. • Experience working in a SaaS, IaaS and/or Hybrid environments • Experience with and knowledge of e-discovery industry and products. • ITIL Certification • Relativity Expert/Master certification • Prior Relativity experience

🏖️ Vorteile

• Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.