Engagement Manager

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RELX

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10.000+ Mitarbeiter

🏢 Unternehmen

🔬 Wissenschaft

Enterprise • Science • Legal

RELX ist ein globaler Anbieter von informationsbasierten Analysen und Entscheidungstools für professionelle und geschäftliche Kunden. Das Unternehmen konzentriert sich darauf, seinen Kunden zu ermöglichen, bessere Entscheidungen zu treffen, Ergebnisse zu verbessern und die Produktivität durch den Einsatz fortschrittlicher Technologie und Daten zu steigern. RELX bedient verschiedene Sektoren, darunter Risiko, Wissenschaft, Technik & Medizin, Recht und Ausstellungen, indem es spezialisierte Informations- und Analysetools anbietet, die kritische Entscheidungen erleichtern. Das Unternehmen ist der Unternehmensverantwortung verpflichtet und liefert gesellschaftlichen Nutzen durch seine Produkte, indem es zum wissenschaftlichen Fortschritt, zur rechtlichen Gerechtigkeit und zu effektiven Markttransaktionen beiträgt.

Beschreibung

• Managing the delivery of contracted services to clients to ensure SLAs and KPIs are met or exceeded • Acting as the primary point of contact and “quarterback” for complex customer engagements, including large enterprise accounts • Developing and maintaining tight control over engagement scope, schedule, risks, dependencies, and budget • Partnering closely with Technical Consultants, Analytics resources, Sales, and other stakeholders to coordinate delivery and resolve issues quickly • Building and maintaining strong client relationships and providing day-to-day client advice and support • Leading executive-ready customer communications, including presentations, quarterly business reviews (QBRs), and ongoing performance discussions • Translating technical and analytical information into clear business outcomes and recommendations for both technical and non-technical audiences • Managing escalations and expectation setting, maintaining a calm and confident presence with senior stakeholders • Identifying opportunities to expand services, promote capabilities, and support contract renewals or additional business, partnering with Account Managers as needed • Supporting post-implementation services such as policy optimization, solution tuning, and business reviews, in addition to implementation delivery • Occasionally supporting customer go-lives outside standard business hours (typically rare, based on customer change windows)

🎯 Anforderungen

• Bachelor’s degree or equivalent experience • Experience managing client-facing engagements in a professional services, implementation, customer success, or technical consulting environment • Demonstrated ability to manage complex projects or programs, including scope, schedule, risk, and stakeholder communication • Strong customer relationship management skills, including experience presenting to senior or executive stakeholders • Excellent written and verbal communication skills, including strong PowerPoint presentation capability • Ability to partner effectively across technical and business teams in a matrixed environment • Preferred Qualifications: Experience supporting identity, fraud, risk, financial services, or data-driven analytics solutions • Experience working with enterprise customers, including long-term engagements and multi-stakeholder programs • Comfort operating in technical environments, including exposure to analytics, data concepts, or SQL (nice to have) • Familiarity with Microsoft tools used heavily in customer delivery environments (Teams, Outlook, PowerPoint, Excel)

🏖️ Vorteile

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits • Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan • Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs • Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity • Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits • Health Savings, Health Care, Dependent Care and Commuter Spending Accounts • Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice