SAP Program Manager

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🕒 vor 29 Tagen

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Vollzeit

🟠 Senior

🔴 Experte

📋 Programmmanager

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Resolve Tech Solutions

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

☁️ SaaS

🏢 Unternehmen

🤖 Künstliche Intelligenz

SaaS • Enterprise • Artificial Intelligence

Resolve Tech Solutions ist ein führender Anbieter von Lösungen zur digitalen Transformation, spezialisiert auf SAP- und ERP-Modernisierung, Cloud-Dienste und künstliche Intelligenz. Mit über 25 Jahren Erfahrung unterstützen sie Unternehmen bei der Integration und Modernisierung von Systemen, indem sie ihre Expertise in den Bereichen Datenengineering, Big Data Analytics und Cybersicherheit nutzen. Zu ihren Dienstleistungen gehören die Migration zu SAP S/4HANA, verwaltete Cloud-Dienste über AWS, Azure und Google Cloud sowie die Implementierung von Technologien des Internets der Dinge. Resolve Tech Solutions arbeitet mit einer Vielzahl von Branchen, darunter Energie, Einzelhandel, Telekommunikation und Regierung, und bietet umfassende Modernisierungsprojekte zur Verbesserung der Business Intelligence und operativen Effizienz.

Beschreibung

• Lead P1/P2 incident management, including war room/bridge execution, triage coordination, and timely resolution • Own incident communications and escalation management, ensuring clear executive updates, accurate trackers, and timely stakeholder alignment • Monitor and enforce SLA adherence across ticket management, ensuring timely updates and resolution of high-priority issues • Drive root cause analysis (RCA) completion within defined timelines and implement corrective and preventive actions • Orchestrate end-to-end patch management, including scheduling, resource coordination, pre/post checks, and escalation handling • Coordinate upgrade and change management activities (e.g., RHEL, HANA, platform upgrades), including daily ServiceNow (SNOW) oversight • Act as the central coordination point across L1/L2/L3 teams, vendors, and stakeholders to remove blockers and ensure seamless execution • Oversee operational readiness and managed services activities, including DR testing, system validations, monitoring, and alert management (e.g., FRUN) • Support resource and operational management, including onboarding/offboarding, team availability, and capacity planning • Lead customer engagement and continuous improvement efforts, including executive reporting (WSR/MSR/QBR), performance insights, and driving automation and process optimization

🎯 Anforderungen

• Minimum 8+ years of experience in IT operations, managed services, or cloud operations • Strong experience managing P1/P2 incidents in real-time, high-availability environments • Solid understanding of ITIL processes, including Incident, Problem, and Change Management • Experience with ServiceNow and cloud platforms such as Azure, AWS, or GCP • Proficiency with Microsoft Office 365 and collaboration tools • Strong understanding of SAP and cloud-based managed services environments • Proven ability to lead cross-functional teams without direct authority and drive operational outcomes • Demonstrated experience developing and implementing business frameworks and standard operating procedures • Excellent problem-solving, organizational, and communication skills, including executive-level reporting • Ability to manage multiple priorities, prioritize critical work, and deliver within defined timelines in a fast-paced, 24x7 environment • Strong analytical skills with the ability to interpret operational data and drive actionable insights • High resilience, adaptability, and accountability in high-pressure environments

🏖️ Vorteile

• Health insurance • 401(k) • Paid time off • Flexible work arrangements • Professional development opportunities