Account Manager

🕒 vor 7 Monaten

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RunPod

WebsiteLinkedInAlle Stellen

51 - 200 Mitarbeiter

Gegründet 2022

🤖 Künstliche Intelligenz

☁️ SaaS

💰 Seed Round im 2024-05

Artificial Intelligence • Cloud Computing • SaaS

RunPod ist eine cloudbasierte Plattform, die entwickelt wurde, um das Training, die Feinabstimmung und den Einsatz von KI-Modellen zu erleichtern. Sie bietet eine global verteilte GPU-Cloud, die es Nutzern ermöglicht, ihre KI-Workloads nahtlos bereitzustellen und sich auf den Aufbau von Machine-Learning-Anwendungen zu konzentrieren. Mit Funktionen wie schnellem Pod-Spin-up, Auto-Scaling und Unterstützung für verschiedene Machine-Learning-Frameworks bietet RunPod Start-ups, akademischen Institutionen und Unternehmen gleichermaßen eine leistungsstarke und kosteneffektive Lösung für die Entwicklung von Machine Learning.

Beschreibung

• Serve as the main point of contact for a portfolio of existing accounts. • Monitor account health metrics (usage, billing, feature adoption, churn risk) and proactively intervene. • Drive renewals, upsells, and cross-sells by identifying expansion opportunities (e.g. more GPU capacity, new feature modules, premium support plans). • Conduct business reviews (QBR/MBR) to update clients on ROI, roadmap, usage insights, and new offerings. • Liaise with product, engineering, and support teams to resolve customer issues, advocate for feature enhancements, and remove blockers. • Build account plans, forecasts, and growth strategies for each client. • Track key account metrics (e.g. churn rate, net revenue retention, expansion revenue, customer satisfaction) and report them to leadership. • Handle contract renewals, negotiation, and escalations. • Maintain accurate data in CRM (deal pipeline, account notes, forecasts) • Occasionally assist in onboarding or transitions of new clients within your portfolio. • Periodic travel to visit top customers or represent RunPod at key industry events.

🎯 Anforderungen

• 2–5 years of experience in account management, customer success, or post-sales roles (ideally in SaaS, cloud, or infrastructure). • Strong technical acumen with the confidence to engage both developers and executives • Strong relationship skills; ability to manage multiple stakeholders (technical and business). • Good understanding of metrics like churn, usage, ARR/MRR, net revenue retention. • Comfortable analyzing usage data, spotting trends, and making recommendations based on that. • Excellent communication (verbal and written) and presentation skills. • Proficiency with CRM, analytics tools, and Slack-like collaboration platforms. • Self-starter and ability to take ownership of accounts end-to-end. • Bonus: familiarity with cloud, GPU infrastructure, AI/ML, or developer tooling. • Successful completion of a background check

🏖️ Vorteile

• Meaningful equity in a fast-growing AI infra company- everyone on the team receives stock options — your impact drives our growth, and you share in the upside. • Generous medical, dental & vision plans — we cover 100% for all employees and partial for dependents. • Flexible PTO- take the time you need to recharge • Most roles have are remote work first with an inclusive, collaborative teams utilizing slack as the main form of internal communication • Join a passionate team on the cutting edge of AI infrastructure — where culture, learning, and ownership are at the heart of how we scale. • $1,200 Home Office & Equipment Stipend- We set you up for success from day one with gear and support to create your ideal workspace