Retention Analyst

🔥 vor 20 Stunden

🏄 California – Remote

🏄 California – Remote

⏰ Vollzeit

🟢 Junior

🟡 Mittelstufe

🧐 Analyst

Jetzt Bewerben

Ähnliche Remote-Jobs finden

E-Mails für Remote-Jobs erhalten

📊 Überprüfen Sie Ihre Lebenslauf-Bewertung für diese Stelle

Verbessern Sie Ihre Chancen auf ein Vorstellungsgespräch, indem Sie Ihre Lebenslauf-Bewertung vor der Bewerbung überprüfen.

Lebenslauf hochladen

RYZE

WebsiteLinkedInAlle Stellen

11 - 50 Mitarbeiter

Gegründet 2020

☁️ SaaS

🛍️ eCommerce

💰 €1.500.000 Seed Round - RYZE Superfoods im 2022-03

SaaS • eCommerce

RYZE ist eine Link-in-Bio-Plattform, die es Kreativen, Marken und Agenturen ermöglicht, anpassbare Mini-Storefronts und Landing Pages für soziale Profile zu erstellen. Sie bietet Drag-and-Drop Vorlagen, Zahlungsintegrationen (Stripe, PayPal) zum Verkauf von digitalen und physischen Produkten, Buchungs- und Terminplanung, Affiliate-Management, Trinkgeld- und Crowdfunding-Funktionen, E-Mail- und Telefonerfassung sowie integrierte Analysefunktionen. Der Service ist kostenlos zu erstellen und darauf ausgelegt, den Nutzern zu helfen, den Social-Traffic zu monetarisieren und mehrere Bio-Sites von einem Dashboard aus zu verwalten.

Beschreibung

• Own churn data analysis — tracking cancellation rates, churn drivers, and at-risk subscriber patterns across cohorts • Build and maintain subscriber behavior models and segmentation frameworks to identify retention risk signals before they become cancellations • Tag, categorize, and trend cancellation reasons — surfacing actionable pattern insights for the Retention Manager's program design decisions • Develop and own the retention metrics dashboard — providing the Retention Manager and VP with weekly and monthly KPI visibility • Conduct LTV analysis and revenue impact modeling to quantify the cost of churn and the ROI of active retention programs • Build subscriber cohort reports across acquisition channel, product type, subscription length, and offer type • Support the Retention Manager with A/B test design and result analysis for save flows, win-back campaigns, and lifecycle interventions • Partner with Pillar 3 (CX Systems & Experience Tech) to ensure subscriber data flows accurately from Zendesk, Shopify, and Recharge into the analytics infrastructure • Partner with Analytics, Marketing, and Finance to ensure retention data is accurately reflected in broader business reporting • Maintain data documentation and ensure consistency and accuracy across all retention reporting • Additional duties as assigned by management.

🎯 Anforderungen

• 2+ years of experience in data analysis, business intelligence, or retention analytics • Proficiency in data analysis tools — Excel/Google Sheets at advanced level; SQL preferred • Experience building dashboards and reports in BI tools (Sigma, Looker, Tableau, Google Data Studio, or similar) • Experience working with subscription, e-commerce, or DTC data — cohort analysis, retention curves, LTV modeling • Strong analytical skills with the ability to identify patterns, trends, and actionable insights from complex datasets • Clear written and verbal communication skills — able to present findings and recommendations to non-technical stakeholders • High attention to detail and a commitment to data accuracy and consistency across all reporting.

🏖️ Vorteile

• Health, dental, and vision insurance • 401(k) with company match • Paid time off and company holidays • Remote-first work environment with flexible scheduling