Senior Manager, Slack Success Architect

🕒 vor 11 Tagen

🌽 Illinois, Washington – Remote

🌽 Illinois – Remote ☕ Washington – Remote

💵 $150.100 - $227.000 / Jahr

⏰ Vollzeit

🟠 Senior

🏛️ Architekt

🦅 H1B-Visum-Sponsor

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Salesforce

WebsiteLinkedInAlle Stellen

10.000+ Mitarbeiter

Gegründet 1999

☁️ SaaS

🤝 B2B

🤖 Künstliche Intelligenz

SaaS • B2B • Artificial Intelligence

Salesforce ist die weltweit vertrauenswürdigste Plattform für Customer Relationship Management (CRM), die entwickelt wurde, um Marketing-, Vertriebs-, Handels-, Service- und IT-Teams zu vereinen und Kundenbeziehungen zu verbessern. Es bietet Lösungen wie Sales Cloud zum Abschluss von Geschäften, Service Cloud für Kundensupport und Marketing Cloud zum Aufbau dauerhafter Kundenbeziehungen. Salesforce fördert das Wachstum von Unternehmen jeder Größe mit seiner umfassenden Plattform, die autonome KI-Agenten und vereinheitlichte Daten umfasst. Das Unternehmen unterstützt Lernen durch sein Trailhead-Programm und bietet geführte Pfade zur Entwicklung von Salesforce-, digitalen und Soft Skills an. Über 150. 000 Unternehmen vertrauen Salesforce, das nicht nur durch seine Technologie, sondern auch durch sein Engagement für bessere Geschäftspraktiken und Gemeinschaften hervorsticht.

Beschreibung

• Lead your team to serve a portfolio of Slack's largest and most strategic customers, ensuring those customers successfully adopt, deeply integrate, and continuously derive business value from Slack • Develop the strategy, programs, and operational cadences to effectively leverage your team's technical depth and deliver best-in-class engagements across customer segments • Advocate for your customers and your team by driving alignment across Account Success, Product, and Support • Build and develop a high-performing team that lives Salesforce's values, empowering your Success Architects to be the definitive technical resource for enterprise customers • Directly influence customer health, retention, and expansion outcomes by ensuring your team delivers high-quality engagements across the full Success Architect portfolio • Contribute to Slack's Customer Success vision and strategy, and deliver team targets and key metrics through operational excellence and disciplined execution • Engage in account strategy for key and at-risk customers, model technical best practices for your team, and develop case studies and references that showcase the value of Slack at scale • Align the full Slack ecosystem to customer needs and foster a vibrant, inclusive team culture that inspires people to do their best work

🎯 Anforderungen

• Bachelor’s degree in Computer Science, Software Engineering, Business, or a related field • 10+ years of relevant work experience in Enterprise Architecture, Technology Consulting, Customer Success, Technology Solutions Development, or Technical/Solutions Architecture • Experience leading a technical team in the enterprise software space, with direct oversight of engagement deliverables and customer executive alignment • A track record of building and growing a high-performing team through talent acquisition, onboarding, and development, characterized by strong productivity and excellent morale • Hands-on experience with the Slack platform, including its extensibility, APIs, integration ecosystem, and enterprise deployment patterns, with strong familiarity across identity (SAML, SSO, SCIM), eDiscovery and DLP, and key SaaS integrations • Proven ability to navigate, escalate, and resolve complex customer challenges across large-scale, distributed enterprise environments • Demonstrated ability to communicate, present, and influence credibly at all levels of the organization, including executive and C-level • Track record of delivering against targets and KPIs, with proven success establishing a clear vision and driving change within a customer-facing organization.

🏖️ Vorteile

• time off programs • medical • dental • vision • mental health support • paid parental leave • life and disability insurance • 401(k) • employee stock purchasing program