Manager, CS Operations

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🕒 vor 3 Monaten

🐻 Alaska, California, +11 weitere Bundesländer – Remote

🐻 Alaska – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ⚓ Rhode Island – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $106.802 - $143.600 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

⚙️ Operations

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Samsara

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 2015

🏢 Unternehmen

🚗 Transport

🔐 Sicherheit

💰 Seed Round im 2014-08

Enterprise • Transport • Security

Samsara ist ein Technologieunternehmen, das eine umfassende Operations‑Plattform anbietet, um die Effizienz, Sicherheit und Nachhaltigkeit von Organisationen zu verbessern. Das Lösungsportfolio umfasst videobasierte Sicherheit, Fahrzeugtelematik, Anlagen‑/Geräteüberwachung, Workforce‑Anwendungen und Site Visibility. Samsara bedient ein breites Spektrum an Branchen, darunter Transport, Logistik, Baugewerbe und öffentlicher Sektor. Die Plattform verbindet Menschen, Systeme und Daten und ermöglicht es Organisationen, schnellere, datenbasierte Entscheidungen zu treffen. Die Connected Operations‑Technologie von Samsara hilft komplexen Organisationen, effektiver zu arbeiten – mit Echtzeit‑GPS, proaktiven Alerts, Compliance‑Schulungen und Asset Tracking.

Beschreibung

• Partner closely with Manager to VP-level CS Leadership to optimize our Customer Success motion, ensuring scalable, efficient processes that drive ACV, retention and expansion. • Lead a team of high performing CS Ops professionals, and help Samsara continue to define and improve our model for post-sales Operational Support • Run large cross-functional projects focused on improving Customer outcomes, including process redesign, tooling enhancements, and analytics-driven improvements. • Intake, assess, and prioritize CS-specific requests and process gaps based on business impact and effort, developing a roadmap aligned to core company goals. • Collaborate with Post Sales Systems and Rev Tech teams to enhance automation, deliver scalable tooling, define business requirements, conduct UAT, and manage end-user communications. • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

🎯 Anforderungen

• 6+ years of experience in Revenue Operations roles, preferably supporting Customer Success specifically, supporting cross-functional sales organizations within a fast-paced, iterative, forward-thinking SaaS environment. • This is a high impact position with high internal visibility that requires strong priority management and high emotional intelligence • Proven ability to drive improvements in Revenue workflows through cross-functional project management and build long-term solutions. • Strong organizational skills and business judgment with a track record of leading complex projects from strategy through execution. • Analytical mindset and ability to use data to influence strategy and decision-making. • Advanced experience with Gainsight and Salesforce strongly preferred • Excellent communication skills and experience translating policy/process into field-facing resources and guidance. • Bachelor’s degree from a top university; focus in business, finance, economics, or engineering preferred. MBA optional.

🏖️ Vorteile

• Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more.