Field Application Specialist – Ambr Focus

🕒 vor 15 Tagen

🏖️ New Jersey, Maryland, +1 weitere Bundesländer – Remote

infoinfo

💵 $90.000 - $116.530 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

🗣️🇺🇸🇬🇧 Englisch erforderlich

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Logo of Sartorius

Sartorius

10.000+ Mitarbeiter

🏭 Fertigung

💼 Beratung

📦 Logistik

Manufacturing • Consulting • Logistics

Sartorius ist ein führender internationaler Partner der Life-Sciences-Forschung und der biopharmazeutischen Produktion.

Beschreibung

• Support customer evaluations, application assessments, and technical consultations • Translate process requirements into product and workflow recommendations • Provide troubleshooting and training for upstream systems, including bioreactors, PAT, SCADA, automation solutions, and associated consumables • Execute application trials, validations, proof-of-concept activities, and customer training • Design, coordinate, and document customer-specific evaluation plans, onboarding activities, and outcomes • Resolve technical inquiries, application challenges, and product performance issues • Troubleshoot customer processes and coordinate corrective actions • Provide application expertise throughout opportunity development • Contribute technical insights, competitive positioning, and solution recommendations • Capture customer feedback, application trends, and competitive intelligence • Share actionable recommendations with Product Management and stakeholders • Support training of Field Application Specialists and Sales colleagues • Train customers on new technologies and support initial start-up operations • Contribute to internal learning opportunities and team capability building • Support the Quality Department during complaint investigations • Provide monthly reports on territory activities to management

🎯 Anforderungen

• Bachelor’s degree in Life Sciences, Biotechnology, Engineering, or a related field, or equivalent demonstrated professional experience; Master’s degree preferred • 3+ years of application support, technical support, field application, laboratory, process development, or related customer-facing experience within upstream bioprocessing environments • Experience within Process Development, MSAT, cGMP Manufacturing, and/or Tech Transfer teams • Experience in biologics or cell and gene therapy applications is a plus • In-depth knowledge and hands-on experience with Ambr bioreactors and associated customer workflows; experience with high-throughput experimental design is a plus • Ability to troubleshoot technical and application-related issues within customer environments • Demonstrated hands-on capability conducting demonstrations, evaluations, trials, and customer training • Ability to document findings, outcomes, and recommendations in a structured manner • Ability to collaborate effectively with Sales, Product Management, Quality, and other cross-functional stakeholders in a matrix environment • Strong customer orientation and ability to translate customer needs into effective application solutions • Excellent communication and presentation skills • Proficiency with Microsoft Office; experience with Salesforce, Tableau, and system control software is a plus • Willingness to travel more than 50% • Ability to lift up to 50 lbs

🏖️ Vorteile

• Sales incentive plan • Car allowance • Mentoring • Leadership programs • Internal seminar offerings • Paid vacation • Sick time • Corporate holidays • Community service day • Flexible work schedules • Comprehensive onboarding, including a virtual online platform • International collaboration • Medical plans • Dental insurance • Vision insurance • EAP • Wellness programs • Smart buildings with the latest technology and equipment • 401(k) with generous company match • HSA • FSA (dependent care & healthcare spending) • Transportation Commuter Account • Basic Life Insurance • AD&D • Family Planning & Women’s Health • Health Advocate • Supplemental Life Insurance (employee, spouse & dependents) • Legal Services • LTD & STD • Critical Illness Insurance • Student Loan Tuition Refinance Service

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