Senior Customer Success Manager – IAM/IGA

🕒 vor 6 Monaten

🗽 New York – Remote

🗽 New York – Remote

💵 $150.000 - $180.000 / Jahr

⏰ Vollzeit

🟠 Senior

👮‍♂️ IT-Sicherheitsingenieur

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Saviynt

WebsiteLinkedInAlle Stellen

501 - 1000 Mitarbeiter

Gegründet 2010

☁️ SaaS

🔒 Cybersecurity

🏢 Unternehmen

💰 €130.000.000 Private Equity Round im 2021-09

SaaS • Cybersecurity • Enterprise

Saviynt ist ein führender Anbieter cloudbasierter Lösungen für Identity & Access Management (IAM). Die Plattform, bekannt als Identity Cloud, bietet umfassende Identity Governance, Administration sowie Application Access Governance. Die Lösungen von Saviynt konzentrieren sich auf sicheres Identitätsmanagement, gewährleisten Compliance, modernisieren Legacy-Systeme und unterstützen Multi-Cloud-Umgebungen. Das Unternehmen bedient ein breites Branchenspektrum, darunter Gesundheitswesen, Finanzdienstleistungen sowie Behörden und den öffentlichen Sektor. Unter Einsatz von AI/ML liefert Saviynt tiefgehende Insights und Analytics für eine verbesserte Identity Security. Saviynt ist für seine robusten Fähigkeiten in Identity Governance und Administration anerkannt und hilft Organisationen, Mitarbeiter-, Auftragnehmer-, Partner- und Maschinenidentitäten effizient zu verwalten und zu schützen.

Beschreibung

• Serve as the primary point of contact for customers after implementation. • Manage the subscription renewal pipeline and maintain cognizance of customer health in order to proactively eliminate barriers to adoption and value. • Participate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process. • Develop a deep, trusting relationship with customer key personnel and larger teams to seek and develop up-sell / cross-sell opportunities. • Coordinate and conduct meetings between customers and Saviynt cross-functional teams to solve problems and advance customer adoption; ensure post-meeting follow-ups and action-item completion. • Monitor and identify product utilization trends, providing feedback to Saviynt cross-functional teams to support continuous improvement -- finding ways to better support customer use cases and corporate identity strategies. • Communicate with implementation Partners supporting Saviynt customers and seek opportunities to improve outcomes and relationships in the context of customer adoption. • Plan education for customers on new features and releases. • Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.

🎯 Anforderungen

• Should have expert Knowledge and experience in Identity and Access Management (IAM) required; cybersecurity and/or compliance background also very valuable. • Strong knowledge of cloud, hybrid, and on-premise IT architectures and deployment models. • History of being able to understand technical and complex software environments and bridge the gap in terms of communicating those concepts in language meaningful to the business; similarly, being able to translate business needs to potential technical solutions. • Extensive experience in customer success management/account management for complex software implementations with Fortune 500 / Global 1000 companies across a variety of industries. • Tenacious desire to see customers succeed and thrive. • Previous experience within a customer success role within a SaaS organization. • Demonstrated ability to manage customer relationships and work through potentially difficult challenges to achieve positive outcomes. • Cheerful willingness to be a hands-on contributor and stay detail-focused while maintaining an outcome-based perspective. • Experience in process improvement, decision-making, planning, analysis, and service excellence. • Available to customer sites, as needed (up to 50%)

🏖️ Vorteile

• Medical, Dental, Vision, Life Insurance • 401K • Unlimited PTO • Sick Time • Holiday Parties • Daily Catered Lunches • Employee Recognition Programs • Team Socials