Operations Supervisor – Government Travel

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🕒 vor 4 Monaten

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

⚙️ Operations

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Seneca Holdings

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501 - 1000 Mitarbeiter

🤝 B2B

⚕️ Krankenversicherung

B2B • Environment • Healthcare Insurance

Seneca Holdings ist eine diversifizierte Beteiligungsgesellschaft, die in eine Reihe von Sektoren investiert, darunter Technologie, Gesundheitswesen und Energie. Mit einem Fokus auf langfristiges Wachstum und Wertschöpfung strebt Seneca Holdings an, Chancen über seine Investitionen zu identifizieren und zu entwickeln, um Innovation und Effizienz voranzutreiben.

Beschreibung

• Supervise assigned travel consultants creating a cohesive team culture and developing them into strong travel consulting professionals with a focus on improvement of KPIs, performance monitoring, training, coaching and scheduling • Ensure service level requirements with real-time management of phones, emails and queues; make staff adjustments to adapt to unexpected volume spikes • Serve as coach and professional development resource for travel consultants on the team, to include encouraging directed and ongoing individual technical skills and customer service skills development • Perform as subject-matter expert on specific government contracts for requirements, provisions and other service details • Work under the direction and guidance of the Operations Manager to monitor individual and team performance goals • Serve as a SME when working with development, implementation and technology • Serve as a coach to travel consultants to include providing constructive feedback of monitored calls, skill development based on demonstrated and observed performance • Strong understanding and application of a client policies and processes, determining the impact to the operation team as changes are implemented • Use industry knowledge to provide direction on best-practices, identify and implementation of operational improvements • Oversee, provide guidance on review of current work processes, procedures and policies, seeking efficiencies and effectiveness improvements making sure company objectives are met • Lead the team in error reduction efforts, providing direction, measurement and reviews of progress against goals

🎯 Anforderungen

• Minimum of 5 years of managing travel services, specifically global travel • Extensive experience with service details, requirements and well-versed in government regulations including the FTR and JRT regulations and Fly America Act • Government travel experience to include global travel • Proven record of meeting and exceeding customer expectations by managing customer service to agreed SLA's related to telephone, quality, and productivity • Subject-matter expert for teams on technical and procedural subjects, government regulations, complex travel requests and assigned contract service details • High school diploma or general education degree (GED); three to five years related experience and/or training; or equivalent combination of education and experience • Proactive approach to systems and processes • Ability to identify and correct issues before they become problems • Focus on process improvement and key performance indicators • Display initiative and ownership and capability of making sound judgements • Positive role model for all staff and lead by example • Communication skills

🏖️ Vorteile

• competitive pay • benefits • perks • flexible work-life balance • professional development opportunities • performance and recognition programs • comprehensive benefits package including medical, dental, vision, life, and disability • voluntary benefit programs (critical illness, hospital, and accident) • health savings and flexible spending accounts • retirement 401K plan