
1001 - 5000 Mitarbeiter
Gegründet 1998
🤝 B2B
☁️ SaaS
🏪 Marktplatz
B2B • SaaS • Marketplace
Sherweb ist eine Cloud-Distributions- und Partnerplattform, die einen Marktplatz, ein Abrechnungs- und Bereitstellungskontrollpanel, Self-Service-Portale und Integrationen bereitstellt, um Managed Service Providers (MSPs) und Wiederverkäufer dabei zu unterstützen, Cloud-Lösungen zu verkaufen, bereitzustellen und zu verwalten. Das Unternehmen bietet professionelle Dienstleistungen (Onboarding, Helpdesk, NOC, MDR), Fachwissen als Microsoft Cloud Solution Provider, Cybersicherheits- und Kontinuitätstools und flexible Partnerprogramme, einschließlich White-Label-, Co-Branding- und Berateroptionen, unterstützt durch 24/7-Menschlichen Support und strategisches Kontomanagement.
🕒 vor 22 Tagen
🇺🇸 Vereinigte Staaten – Remote
💵 $37.030 - $52.900 / Jahr
⏰ Vollzeit
🟢 Junior
🟡 Mittelstufe
🤑 Vertrieb
🚫👨🎓 Kein Abschluss erforderlich
👻 Geisterscore 0%
🗣️🇺🇸🇬🇧 Englisch erforderlich
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1001 - 5000 Mitarbeiter
Gegründet 1998
🤝 B2B
☁️ SaaS
🏪 Marktplatz
B2B • SaaS • Marketplace
Sherweb ist eine Cloud-Distributions- und Partnerplattform, die einen Marktplatz, ein Abrechnungs- und Bereitstellungskontrollpanel, Self-Service-Portale und Integrationen bereitstellt, um Managed Service Providers (MSPs) und Wiederverkäufer dabei zu unterstützen, Cloud-Lösungen zu verkaufen, bereitzustellen und zu verwalten. Das Unternehmen bietet professionelle Dienstleistungen (Onboarding, Helpdesk, NOC, MDR), Fachwissen als Microsoft Cloud Solution Provider, Cybersicherheits- und Kontinuitätstools und flexible Partnerprogramme, einschließlich White-Label-, Co-Branding- und Berateroptionen, unterstützt durch 24/7-Menschlichen Support und strategisches Kontomanagement.
• Ensure the timely and successful delivery of Sherweb’s solutions according to our customers’ needs and objectives • Provide training on products and platform, along with onboarding and sales support to new and existing customers • Collect customer feedback and identify opportunities to improve products and service offerings • Provide pre- and post-sales support • Offer efficient and professional solutions to support customer satisfaction • Focus on first contact resolution and timely problem solving • Handle and take ownership of internal requests and processes on behalf of customers • Proactively support sales initiatives through outbound campaigns, client follow-ups, and targeted outreach to identify needs and growth opportunities • Serve as the main point of contact for incoming calls and customer requests across direct and partner channels • Collaborate with sales advisors, direct customers, partners, and other stakeholders
• 2 years of customer-facing experience • Ability to juggle multiple tasks and priorities • Strong written and verbal communication skills • Strong time management and organizational skills • Excellent knowledge of Microsoft products (Outlook, Teams, Excel) • Experience in a similar, or sales focused role is preferred • Ability to provide a quick turnaround for customer needs • Passionate about the customer experience • A natural, personable, and dedicated team player • Experience in IT is preferred • Clear English written and verbal communication skills • Working Central & Pacific Time Zone
• A fast-paced work environment that adapts to you • A friendly and diverse work culture with inclusion and equality at the heart of our actions • State-of-the art technology and tools • A results-oriented culture where talent, action, and thinking outside the box are given due recognition • Annual salary review based on performance • Generous and caring colleagues of various professional and cultural backgrounds • A flexible total compensation offer • Vacation time that considers your previous experience • Advanced paid hours to recharge your batteries (holidays and mobile days) • Flexible benefits plan that adapts to your needs • Flexible savings fund options • A monthly home internet allowance • Considerable growth opportunities • A career path with opportunities to learn and grow • Proximity to your direct manager and open, honest communication to support your development • Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career • “Sherweblife” - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year
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🗣️🇺🇸🇬🇧 Englisch erforderlich