Director, Enterprise Account Management

🕒 vor 2 Monaten

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Vollzeit

🔴 Experte

💰 Account Manager

🦅 H1B-Visum-Sponsor

Dieses Unternehmen hat in der Vergangenheit H1B-Visa gesponsert.

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Lebenslauf hochladen

Shift4

WebsiteLinkedInAlle Stellen

1001 - 5000 Mitarbeiter

Gegründet 1999

💳 Fintech

🛍️ eCommerce

🎮 Gaming

Fintech • eCommerce • Gaming

Shift4 ist ein weltweit führender Anbieter im Bereich Finanztechnologie (FinTech) und stellt ein umfassendes End-to-End-Commerce-Ökosystem bereit, das mobile und kontaktlose Technologien, Point-of-Sale (POS)-Lösungen, Online-Zahlungssysteme, Business Intelligence und Analytics umfasst. Das Unternehmen bietet maßgeschneiderte Payment-Lösungen für verschiedene Branchen, darunter Reise- und Gastgewerbe, Gastronomie, Einzelhandel, Sport und Entertainment sowie Online-Gaming. Die Plattform von Shift4 ist bekannt für ihre Sicherheit, Skalierbarkeit und die Fähigkeit, Payment-Prozesse zu vereinfachen, um Unternehmen und ihren Kunden ein nahtloses Erlebnis zu gewährleisten. Darüber hinaus unterstützt Shift4 gemeinnützige Organisationen mit Spendenlösungen und bietet Optionen für Krypto-Spenden.

Beschreibung

• Own the overall success, health, and retention of a portfolio of strategic enterprise merchants • Act as the primary point of contact and escalation owner for complex, high-impact accounts • Build and maintain trusted, long-term relationships with executive, technical, and operational stakeholders • Lead enterprise clients through onboarding, integrations, platform enhancements, and ongoing optimization initiatives • Partner closely with internal teams (Product, Engineering, Risk, Compliance, Operations, Support) to deliver seamless enterprise-level service • Proactively identify risks to account health and drive mitigation strategies • Conduct regular business reviews focused on performance, value realization, roadmap alignment, and strategic priorities • Translate customer feedback into actionable insights for internal teams to influence product and service improvements • Support enterprise merchants through complex operational, regulatory, and risk-related discussions • Identify organic growth opportunities that align with client needs and long-term success (e.g., new capabilities, regions, or use cases) • Stay current on industry trends, regulatory changes, and best practices across payments, e-commerce, and FinTech

🎯 Anforderungen

• 7+ years of experience in enterprise account management, customer success, or client services within FinTech or payments • Direct experience working for a payments service provider, processor, gateway, or related financial technology company • Deep knowledge of e-commerce and card-not-present payment models • Strong understanding of payment concepts including authorization flows, fraud prevention, chargebacks, dispute management, interchange, and risk • Demonstrated success managing complex, high-revenue enterprise accounts with multiple stakeholders and long sales/support cycles • Experience operating within large, matrixed organizations and navigating cross-functional dependencies • Excellent communication and executive presence, with the ability to explain complex concepts clearly • Highly organized, proactive, and comfortable managing ambiguity. • Experience supporting global or multinational enterprise merchants (preferred) • Familiarity with API-driven products and technical integrations (preferred) • Background working with marketplaces, subscription businesses, or high-volume digital commerce platforms (preferred) • Experience partnering with Sales on expansions while maintaining a customer-first mindset (preferred) • Exposure to regulated or highly scrutinized merchant segment (preferred)

🏖️ Vorteile

• Equal Opportunity Employer