Enterprise Delivery Manager

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SigFig

WebsiteLinkedInAlle Stellen

201 - 500 Mitarbeiter

Gegründet 2012

💸 Finanzen

💳 Fintech

☁️ SaaS

💰 €50.000.000 Series E im 2018-06

Finance • Fintech • SaaS

Tandems ist eine auf Finanzen fokussierte KI-Plattform, die als SaaS bereitgestellt wird und vertikalisierte, konforme und sichere künstliche Intelligenz für Banken, Vermögensverwalter und Versicherer bietet. Das Produkt bietet KI-unterstützte Gespräche, Echtzeit-Zusammenarbeit und Workflows während Meetings, automatisiertes Onboarding, Erfassung von Vermögenswerten, Überwachung und Kontaktaufnahme sowie Pre-Integrationen mit großen Finanzsystemen, um die Workflows von Beratern und das Kundenerlebnis zu optimieren. Tandems legt großen Wert auf Vertrauenswürdigkeit, regulatorische Compliance (z. B. Reg BI, ERISA), starken Datenschutz und Sicherheit (SOC 2 Typ II, AES-256) sowie eine schnelle Bereitstellung in der Produktion.

Beschreibung

• Lead end-to-end delivery of complex enterprise and AI-enabled projects, including scoping, planning, timeline creation, and cross-functional coordination. • Drive partner-facing meetings with clear agendas, structured discussions, and strong follow-through to ensure decisions and next steps are well defined. • Maintain alignment across stakeholders by reviewing team output, tracking delivery progress, and producing concise status updates for leadership. • Facilitate internal prioritization by translating partner needs into clear requirements and partnering with product and engineering on tradeoff decisions. • Collaborate across Product, Design, Engineering, QA, Marketing, Operations and Customer Success to resolve cross-functional issues and ensure delivery of cohesive, impactful product experiences. • Plan and execute software releases, including runbook reviews, partner communication, coordination of release activities, and validation steps. • Partner with the Enterprise Support team by tracking client/user issues, escalating urgency when needed, and driving timely resolution. • Design and implement delivery frameworks, processes, and playbooks that scale across multiple partners and product lines. • Document best practices and lessons learned to improve delivery quality, consistency, and efficiency over time.

🎯 Anforderungen

• 5+ years of experience in enterprise delivery, technical program management, professional services, or an equivalent client-facing implementation role. • Demonstrated end-to-end delivery ownership, with a track record of leading complex software or AI projects from scope through launch with on-time, high-quality outcomes. • Strong client-facing skills with the ability to build trust, manage expectations, and communicate clearly with both technical and non-technical audiences. • Technical fluency - comfortable discussing architecture, APIs, data flows, integration patterns, and model outputs (without needing to be an engineer). • Deep experience with structured project management, including agile frameworks, roadmap planning, sprint execution, risk management, and dependency mapping. • Proven ability to orchestrate cross-functional teams across Product, Design Engineering, QA, and Customer Success to keep workstreams aligned and moving. • Outcome-oriented mindset focused on business impact, measurable results, and successful customer adoption rather than task completion. • Strong problem-solving skills and adaptability, with the ability to navigate ambiguity, remove blockers, and manage shifting priorities. • Excellent communication skills, including the ability to distill complex updates into clear narratives for executives and senior stakeholders. • Commitment to operational excellence, including developing repeatable delivery playbooks, scalable processes, KPIs, and templates.

🏖️ Vorteile

• Competitive benefits package • Flexible PTO • 401(k) with company match • $1,000 yearly wellness benefit • $1,000 bonus for opening a TandemsInvest managed account • Mobile/internet subsidy