Technical Specialist

🕒 vor 1 Tag

🌵 Arizona, California, +22 weitere Bundesländer – Remote

infoinfo

💵 $60.000 - $90.000 / Jahr

⏰ Vollzeit

🟡 Mittelstufe

🟠 Senior

🗣️🇺🇸🇬🇧 Englisch erforderlich

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Logo of Skillable

Skillable

51 - 200 Mitarbeiter

📚 Bildung

☁️ SaaS

🏢 Unternehmen

💰 Private Equity Round im 2021-03

Education • SaaS • Enterprise

Skillable ist ein führendes Unternehmen im Bereich des leistungsbasierten Lernens und bietet virtuelle IT-Labore und praxisnahe Trainingsumgebungen an. Ihre Lösungen reichen von der Entwicklung von Mitarbeiterfähigkeiten und der Jobbereitschaft bis hin zur Kunden- und Partneraktivierung durch Leistungstests und Fähigkeitsvalidierungsumgebungen. Skillable zielt darauf ab, Lernen mit Arbeit zu verbinden und Unternehmen dabei zu helfen, Jobbereitschaft und Produktadoption durch skalierbare, praxisnahe virtuelle Labore voranzutreiben. Ihre Plattform unterstützt technische Verkaufsdemos, maßgeschneiderte Software-Schulungen und Zertifizierungen, wodurch sie ein wertvoller Partner für Schulungsorganisationen und globale Systemintegratoren sind. Mit einem starken Fokus auf Sicherheit bietet Skillable ISO 27001 und SOC 2 zertifizierte Umgebungen und integriert AWS- und Azure-Sicherheitsdienste.

Beschreibung

• Build hands-on training experiences, including labs and scored labs, aligned with customer needs and technical standards • Support the Lab Development group in refining and accelerating development processes while maintaining quality and margins • Conduct technical content reviews and identify Markdown, user-experience, content-flow, and broken-lab-step errors • Troubleshoot whether errors result from input issues, UI changes, or broken lab steps • Record lab-step updates, instructions, UI changes, screenshots, and blocking issues in lab test spreadsheets • Collaborate with internal lab developers and customers to build virtualized environments with supporting learning instructions • Write PowerShell and BASH scripts to deploy and score labs • Use platform features to create effective learner experiences • Communicate with customers throughout the product development lifecycle and proactively address deviations from best practices • Maintain open communication with project teams regarding content efforts • Stay current with new and updated technologies • Advise customers on Skillable products and solutions when needed • Use automated lab and courseware publishing processes to manage and deploy content • Work with Instructional Designers to develop professional hands-on experiences • Determine services and features for hands-on experiences based on audience profiles, learning objectives, best practices, and strategic initiatives • Collaborate with Subject Matter Experts to build technically accurate training aligned with learning objectives • Support company values through positive interactions with internal and external stakeholders • Participate in strategic business initiatives and special cross-functional projects as required

🎯 Anforderungen

• Bachelor’s degree in a related field (computer science, etc.) or relevant professional experience • 4+ years of experience in a technical environment, including Lab Development, Systems Administration, Systems Automation, and/or Support Engineering • Experience using PowerShell to query endpoints or automate solutions • Experience mentoring and training fellow technologists on new technical platforms and advanced features • Preferred experience using Bash and Python to query endpoints or automate solutions • Experience using CSS and JavaScript is a plus • Technical skills across cloud and on-premises platforms, including Microsoft Azure, AWS, VMware, Hyper-V, Linux, and Docker • Working knowledge of Google Cloud Platform and other platforms is helpful • Proven skills designing, implementing, administering, and automating cloud and on-premises platforms and services using PowerShell, BASH, CLIs, and related scripting • Experience in DevOps and related disciplines highly desired • Ability and willingness to participate in multiple technical projects concurrently • Desire and ability to work in a fast-paced environment • Experience developing training curriculum, training aides, and other self-paced or instructor-led training content is a substantial benefit • Must be authorized to work in the United States • Must maintain a primary residence in one of the listed eligible U.S. states • Must work from a private, focused home-office environment and regularly use a PC and phone

🏖️ Vorteile

• Fully remote with a monthly stipend for office services and supplies • Medical insurance with 2 plan options • Dental insurance with 2 plan options • Vision insurance • Health savings account with generous employer contributions • Healthcare spending accounts • Dependent care spending accounts • Employee assistance program (EAP) • Group paid life insurance • Group paid short-term and long-term disability insurance • Voluntary life/AD&D insurance • Accident and critical illness insurance options • 401(k) with company match • Tuition reimbursement • Healthy lifestyle reimbursements • Open PTO • Paid holidays • Bereavement leave • Parental leave • Caregiver leave • Paid FMLA leave • Friends and Family Friday, ending the standard workweek at 2pm local time • Full company closure during the 4th of July holiday week • Access to pet insurance • Skillable learning opportunities for employees and dependents through its product • Periodic travel up to approximately 10% of the time

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